Video Teleconferencing Engineer - SME

Description:
Onsite in Washington, DC

Our client is a premier technology integrator operating across engineering, intelligence, and enterprise IT markets with a global workforce. The organization designs, develops, and sustains solutions that support diplomatic missions, defense requirements, and exploration initiatives while maintaining leadership in supply chain, hardware integration, and network integration. A diversified contract base enables delivery of end-to-end capabilities across mission and enterprise lifecycles with a consistent commitment to ethical performance and integrity.

This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $65.00 to $75.00/hr. w2

Responsibilities:
Responsibilities

• Own conference room VTC readiness by performing scheduled checks, applying updates, validating connectivity, and ensuring seamless meeting experiences.
• Troubleshoot and resolve VTC issues across endpoints, codecs, cameras, microphones, and control systems with rapid, user-focused resolutions.
• Support end users and VIPs with live conference assistance and post-incident follow-ups.
• Coordinate with vendors for installations, escalations, and RMAs while ensuring standards are met.
• Maintain configurations and documentation for rooms, devices, and standards, contributing to runbooks and knowledge bases.
• Continuously improve VTC reliability, monitoring, alerting, and workflows and recommend platform and process enhancements.
• Advise on platform direction and discuss VTC ecosystem trends and options beyond Poly as needs evolve.

Experience Requirements:
Experience Requirements

• Recent, deep experience with modern Poly equipment within the last five years, including Poly Studio/Studio X Series (X30, X50, X52, X70) and Poly G7500.
• Strong VTC troubleshooting skills covering connectivity, firmware and updates, device pairing, peripherals, call flow, and interoperability.
• Proven experience supporting conference rooms in production environments.
• Customer service mindset with clear, concise communication and ability to operate fully on-site with coverage needs between 7:00 AM and 7:00 PM.
• Poly Certified Video Engineer (preferred).
• Broader VTC ecosystem knowledge such as interop with Microsoft Teams and Zoom, SIP/H.323 concepts, room control systems, and monitoring tools (preferred).
• Legacy exposure to older Poly or Cisco combined with modern platforms (preferred).
• General certifications such as CCNA/CCIE and ITIL Foundation (preferred).
• Approximately 5+ years of recent VTC experience with modern Poly platforms.

Recruitment Transparency Notice



Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact .

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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