- 10+ years of SAP IS-U CRM experience with deep expertise in customer interaction, service processes, and CRM-ISU integration.
- Experience in at least 2 end-to-end implementations and AMS support engagements.
- Functional & Technical Expertise
- Customer Interaction Center (CIC), Interaction Records, Case Management
- Move-In/Move-Out, Disconnection/Reconnection, Service Orders
- Activity Management, Business Partner Management, Product Modeling
- CRM ISU integration via middleware (data replication, contract sync, device data)
- Seamless touchpoints with Billing, FICA and Device Management.
- ABAP debugging experience preferred, especially across middleware, BOL/GENIL, and UI components.
- Enhancement Spot, BADIs, WebUI configuration, and CRM component extensions.
- Experience in preparing Functional Specs & Business Design Documents.
- Incident resolution across CRM and IS-U modules.
- Root cause analysis for middleware failures, UI exceptions, and service process gaps.
- Handling service requests, change tickets, and functional enhancements.
- Strong communication and Customer facing skills.
Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.
The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.
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