Implementations Onboarding Manager (MANTL)

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami's Mobile App Platform has been certified by J.D. Power for providing clients with "An Outstanding Mobile Banking Platform Experience."

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably's Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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As an Implementation Onboarding Manager, you will guide our customers through the onboarding process from contract signing through core connection to implementation kickoff.

As an individual contributor, you will have the opportunity to become a leading expert in all MANTL products and a trusted advisor to our clients as they prepare for their implementation by addressing questions on functionality and guiding them to effectively complete pre-implementation requirements. This includes working with the customer to establish core connectivity, confirming implementation scope and timeline expectations, gathering sample data
required by technical teams, enrolling customers in MANTL Foundations, and working with MANTL's implementation partners to streamline external processes.

You will work closely with the Implementation, Sales, and Account Management teams to ensure successful completion of internal processes, streamlining the customer onboarding experience and ensuring smooth transitions.

You should be comfortable with managing client-facing communication across mature organizations and interfacing with executives, project leads, operational teams, and seasoned IT professionals, while acting as a customer advocate.
About You:

You are an "A" player who thrives on creative problem-solving and building meaningful client relationships
You deeply understand the importance of making a positive first impression, and
delighting customers at every turn
You have a high level of attention to detail, organization, and the drive to keep your projects on track
You are hyper-organized with the ability to intelligently prioritize multiple competing projects and multiple streams of internal and external communication
You are quick to become a product and workflow expert
You have a strong ability to recognize flawed processes and a passion for building scalable solutions

We Are Looking For:

3-5 years in a client-facing role
Experience interfacing with customer-facing teams
Technical aptitude to learn quickly and rapidly build product knowledge
An understanding of VPNs, web applications (e.g. json, xml, etc), and web services API's (e.g. SOAP, REST, etc.)
Excellent verbal and written communication skills, both internal and client-facing, with an ability to translate technical requirements into language that is understandable and digestible by different audiences

Preferred

Prior experience as an implementation project manager or similar role
JIRA and Monday proficiency or similar project management softwares
Prior experience at a FinTech company or other industry subject to regulations
Enterprise SaaS experience
The salary range for this position is: $95,000 - $120,000

Cool Things to Know

Not Just Any Company : Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization : We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters : We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

J.D. Power 2024 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.