Title: Telecommunications Engineer - RingCentral
Employment Type: 6month Contract to Hire.
Location: Remote in the Central or Mountain Timezones, Company is located in Nashville, TN and Phoenix, AZ
Compensation: 45/hr
What you will be doing: You will be supporting the company’s RingCentral Platform for all internal users. The platform currently supports over 1,000 users. Along with two other engineers you will be a backlog of work around the fundamentals of how the platform is used internally.

Experience Required:

RingCentral platform experience - solutioning changes in this platform. Not from a project management perspective, but need someone that has actually coded in RingCentral.
Knowledge of the necessary APIs and languages necessary to interface the UCaaS to other enterprise systems.
Leverage Ring Central and CxOne UCaaS platforms to achieve business directives in a call center environment .
Configure and maintain RingCentral call queues, IVRs, templates, call handling templates, and routing rule s.
Manage license assignments and phone number inventor y .
Optimize call flows and routing strategies for efficiency and compliance .
Stay informed on product updates, releases, and potential impacts to business operation s .
Design, build, and maintain complex call flows in CXone Studio .
Provide support for CXone modules including Workforce Management, Quality Management, Coaching, and Performance Management.
Troubleshoot complex routing, system, and integration issues .
Maintain and enhance Salesforce Health Cloud and Agent for Salesforce integrations .
Support omnichannel experiences (SMS, chat, social media, etc.)
Leverage APIs (REST), Postman, and automation tools to integrate with enterprise systems.
Monitoring, supporting, and enhancing the security of current and future environment s
Evaluating and automating the scaling and capacity requirements within environmen ts
Troubleshooting and resolving environment performance issues, connectivity issues, security issues, et c.
Provide escalaed support to end users and service desk technicians
Implementing new environments and technologies
Working with teams to integrate infrastructure components into processes and procedures
Additional duties as assigned
Ability to work with minimal supervision
Availability to work night and weekend hours on occasion as required

Telecommunications Engineer - RingCentral

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