SYSCOM, Inc. provides specialized information technology resources that possess the requisite skills and capabilities to deliver enterprise level solutions that help our client’s achieve their objectives. At SYSCOM, we have a proven process that brings the best and brightest resources into our organization. Our teammates have excellent verbal and written communication skills as well as coordination and organization skills. The objective of our approach is to ensure a high level of customer satisfaction.
SYSCOM’s client develops, implements and supports business solutions, including application development, for all their departments. The client’s SharePoint Teams seeks a highly skilled and proficient Developer adept at developing in Microsoft Dynamics for the purposes of creating a Customer Relationship Management tool for the enterprise, prioritizing the Department of Economic and Workforce Development. This position plans and leads the technical development, implementation, and maintenance of the MS Dynamics CRM tool along with integrations with other systems.
Our client is seeking an Applications Development Expert to support the development of a Customer Relationship Management (CRM) Tool through Microsoft Dynamics. The position will be responsible for designing and building the tool based on the requirements provided by the Department of Economic and Workforce Development. The position will also be responsible for training the employees in the use and development of the Microsoft Dynamics platform.
Job duties and responsibilities include but are not limited to the following:
- Serves as a subject matter expert (SME) responsible for the overall design, architecture, and implementation of the Customer Relationship Management Tools (CRMs) in Microsoft Dynamics, as well as their integration with other systems.
- Defines the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution
- Develops a ready Customer Relationship Management solution in Microsoft Dynamics, prioritizing the Department of Economic and Workforce Development.
- Directs the day-to-day administration, support, maintenance and monitoring of the Microsoft Dynamics CRM solution, including customizations and configurations.
- Develops and implements and trains others to develop in Microsoft Dynamics.
- Helps gather and document requirements from non-technical business users.
- Uses technical expertise to translate business requirements into effective system requirements and functional design documents.
- Collaborate with business analysts, project managers, and other technical staff to understand business requirements and translate them into technical solutions.
- Assist with any data migration tasks, to and from the Microsoft Dynamics CRM solution.
- Prototypes and demos recommended solutions for users.
- Integrates Microsoft Dynamics CRM with third-party applications, databases and external systems, where necessary.
- Provide ongoing technical support and training for end-users.
- Perform regular quality assurance and testing to ensure the solution meets the needs of the end-user.
- Assist with the project planning, scheduling and deployment of the new CRM features.
Minimum Qualifications – candidate must meet ALL
- Bachelor’s Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline.
- 7 years of experience in IT industry
- 3 years of experience as a technical expert in an IT organization
- 3 years of experience developing in Microsoft Dynamics
- Proficiency in Microsoft Dynamics 365 CRM Development and customization
- Experience with JavaScript, C#, .NET, and Web Services
- Knowledge of Dynamics 365 APIs and SDKs
- Understanding of Customer Relationship Management solutions
- Experience with SQL, database management and data migration techniques
- Strong communication skills and ability to work in a team environment
- Problem solving skill
- Ability to work onsite three (3) days per week, during normal business hours, Monday – Friday, in Towson, MD. Candidate may work two (2) days per week remotely after onboarded and trained.
- Ability to pass a comprehensive security background check in order to be hired.
Preferred Qualifications
- Master’s Degree in Computer Science, Information Systems, or other related field or equivalent work experience.
- Experience building a CRM solution in Microsoft Dynamics from design through development (Full Life Cycle)
- Strong understanding of CRM data modeling, workflows and user interface customization
- Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps)
- Familiarity with MS SharePoint
Headquartered in Baltimore, Maryland, SYSCOM, Inc. is a US-based company whose mission is to create and deliver the right technology solutions, by teaming with our customers to understand their business needs and empower them to achieve their goals. Since 1982, SYSCOM, Inc. has been providing enterprise-wide solutions for a variety of private and public sector clients.
SYSCOM, Inc. is an equal opportunity employer.
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