WMS Support Engineer

San Ramon, CA, US • Posted 1 day ago • Updated 1 day ago

Contract W2

On-site

$40 - $50/hr

Learn Beyond Consulting LLC

Fitment

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Job Details

Skills

WMS
Root Cause Analysis
ITIL
FDM

Summary

Role: WMS Support Engineer
Location: San Ramon, CA OR Beverly Hills LA

Job Description:

Summary:

Lead RCA and permanent fixes for complex, recurring FDM4 WMS incidents and problems across inbound, storage, picking, shipping, and inventory flows.
Troubleshoot and coordinate resolution for interface issues between FDM4 WMS, FDM4 ERP, BY OMS and other systems.
Define and enforce support runbooks, SOPs, and knowledge base for L2 teams.
Provide on call and peak season support coverage as the FDM4 WMS SME and coordinate incident bridges for critical issues.
Monitor key WMS health and warehouse KPIs and open structured problem tickets or requests to dev/vendor teams when code changes are required.

Key Skills:
Minimum 8+ years of hands-on experience supporting Warehouse Management Systems, including at least 3 years as an L3 / SME in a production environment.
Direct experience supporting any WMS in a multisite distribution network.
Strong ability to analyze FDM4 logs, jobs/batches, and interface messages to isolate root causes.
Working knowledge of SQL or similar query tools for data validation, transaction tracing, and inventory/order reconciliation.
Familiarity with RF devices, label printers, and warehouse network basics sufficient to collaborate with infrastructure teams on end-to-end issue resolution.
Proven experience in incident, problem, and change management (ITIL), including running bridge calls and documenting RCAs.
Demonstrated ability to create and maintain SOPs, knowledge articles, and configuration documentation for L1/L2 and operations teams.
Strong stakeholder management skills, able to work directly with DC managers, operations leaders, and business owners under time pressure.
Excellent communication skills, with the ability to explain complex FDM4 behavior in simple terms to non-technical users.
Experience in server-side programming in any object-oriented languages like Java, Python etc.
Ability to work as an individual contributor and solving complex problems

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91126603
Position Id: 8856601
Posted 1 day ago

Company Info

About Learn Beyond Consulting LLC

Our company was established with primary goal to deliver quality and cost effective IT consultancy and support to everyone who requires them.

Learn Beyond Consulting is a global consulting powerhouse. We are a team of high-skilled professionals who care about the level of information technology integration in modern business. As a team collectively We have more than 50 years of experience in IT industry..

We achieved our success because of how successfully we integrate with our clients. One complaint many people have about consultants is that they can be disruptive. Employees fear outside consultants coming in and destroying the workflow. Our clients face no such issues.

We believe in partnering, through close association with our clients to first understand and define what is truly needed, and then jointly work to create complete, customized business solutions tailored to their unique requirements.

Our methodology includes a very advanced approach to performance management ensuring the desired results are defined in clear measurable terms.

Our Vision is To provide Continuous Value Addition to our Clients by leveraging the Latest and most Innovative Technologies by Delivering Excellent Business Solutions.

We understand that each client has his own unique needs, definition of value, which must be sustained over a period of time as conditions and priorities change

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