Baer is looking for numerous SAP Support SMEs for a 12+-month Federal project. Title: SAP Support SME
Location: Remote with travel to one of the following locations: Patuxent River, MD; Mechanicsburg, PA; San Diego, CA; or Norfolk, VA
Duration: 12+ months
Alignment: W2 or C2C (Vendors Not Permitted)
Project Overview: Our client is leading the technical upgrade of their critical Financial and Procurement systems for a major branch of the Department of Defense (DoD), transitioning from SAP ECC to S/4 HANA. The project focuses on a fit-to-standard approach, minimizing customizations and aligning with S/4 HANA s standard configuration. Key efforts include defining requirements for the upgrade and supporting business process re-engineering.
Role Overview: Support SMEs focus on user enablement, experience, and data readiness, ensuring users are prepared, supported, and engaged throughout the migration lifecycle.
Responsibilities include:- Delivering role-based and command-specific training, including over-the-shoulder support.
- Supporting help desk triage, user inquiries, and issue resolution.
- Developing and maintaining knowledge base content and engagement materials.
- Supporting town halls, AMA sessions, and Change Agent communications.
- Assessing master data quality and developing data cleansing recommendations.
- Creating UX design mockups and contributing to data catalogs.
- Exploring AI-enabled support capabilities (e.g., chatbot concepts).
Requirements:
- 7 10+ years in SAP Training, Change Management, UX, Testing, or Data Support roles.
- Experience supporting SAP S/4 environments preferred.
- Strong communication, facilitation, and user-engagement skills.
- Prior DoD or federal ERP program experience required. Army or Navy experience is preferred.
- Interim or Active Secret Clearance Required.
Company Overview:
Baer provides best-in-class engagement experiences for our consultants. Our job requirements are carefully vetted and are typically associated with pivotal programs offering tremendous opportunities to expand your skills leveraging the latest solutions.
Baer is an equal opportunity employer including disability/veteran.
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