Manager, Process Management (Tech Strategy & Operations)
We seek an exceptional and innovative individual to join People Tech's strategy team. This role will function as a technology strategy analyst to help identify, structure, research, and communicate open-ended problems and influence senior leadership.
As a Manager on the team, you will have conversations with senior leaders across the People Tech organization and our business partners about their priorities and technology needs, help identify key themes, facilitate story development, and help leadership tie roadmaps and deliverables back to strategy. You will coach the team in getting the most from our existing data, as well as writing new surveys to uncover needed insights on topics that will help shape Capital One's People Tech strategy, product offerings, communications, and associate experience.
Responsibilities: - Help shape the strategic direction for the internal operations of one of the largest companies in the US, with a strong focus on identifying and solving internal associate needs
- Leverage data and research to help leadership influence long-term, destination backed strategies for our various internal lines of business
- Establish easy to consume storylines that help communicate our vision, strategy, objectives, and accomplishments
- Help establish an execution framework tying tactics and deliverables to OKRs, top of house imperatives, and strategy objectives to ensure we track, monitor, and communicate progress towards our destination.
Basic Qualifications: - Bachelor's degree
- At least 3 years of experience in Strategy Consulting, Business Analysis, Consumer Insights, Corporate Strategy, or a combination
- At least 4 years of Process or Risk Management experience
- At least 2 years of Continual Improvement experience
Preferred Qualifications: - 5+ years experience influencing technology strategy, developing vision, and tracking progress through OKRs
- 5+ years experience managing and prioritizing among multiple parallel projects
- 5+ years experience of written and verbal communication skills with storytelling
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer). The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $134,400 - $153,300 for Manager, Process Management
Richmond, VA: $122,100 - $139,400 for Manager, Process Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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