Job Description:
Job Title : Experienced Program Manager with CSAT and customer experience
Location: Bay Area, CA
Job Type: Full time
Job Description
Experienced program manager for our high-tech client, leading projects to improve customer experience and improve digital CSAT for them with high accuracy and excellent communication. Will report to Jade's program office, with additional client reporting structure.
As a Program Manager, you will be responsible for owning and driving success of customer projects and portfolios from start to finish, participating in project reviews, managing disposition of issues and project scope changes, managing project plans created collaboratively with you and your project sponsor, and reviewing team project work tasks with objectives to stay on time and on budget. You will provide status and progress reviews and conduct risk management analysis as required. You will proactively seek advice and support from your client Project Sponsor and PMO office as needed to ensure full compliance to Jade and client method and project requirements.
Required Qualifications:
Bachelor's degree in Information technology, computer science, engineering, business or related courses
At least 7 years of direct experience in a full-time Program or Project Management role with a proven record of success
Consulting experience helpful
Experienced in project progress and metrics reporting for project teams and customers
Able to use various project management methodologies, including agile and waterfall
Able to balance critical issue resolution and competing priorities
Interested in further growth opportunities and training in Project Management capabilities and methods
Previous formal training in project management preferred, including SAFe, Agile Alliance, PMI and PRINCE2 methodologies
Strong communication skills - able to collaborate with internal and client stakeholders, including business analysts, business users, architects, client relations, project managers and sponsors
Client-required skills and experience:
Program Planning
Assessing cross-functional dependencies
Cross-functional collaboration and influencing
Stakeholder management
Setting up governance forums like Core Leads, OpCo, Steerco
Executive status reporting
Ability to drive strategic, technical and tactical discussions with business units
Advanced skills with Powerpoint (audience will be P5, P5+1)
Ability to quickly learn ServiceNow Project Management and Agile tools
Working with teams spread across multiple locations
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries of the position across all US locations. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additional compensation may include benefits, discretionary bonuses, and equity.
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