Job Summary The Product Operations Analyst serves as the connective link between Product, Program, and Delivery teams - ensuring that all product- and system-related requests are efficiently evaluated, prioritized, and routed for action. Acting as the "air traffic controller" for incoming work, this role brings structure and clarity to how new requests flow into development.
This individual will own the intake and triage process for product and system enhancements, analyze cross-system dependencies, and ensure requests are documented and ready for execution. They'll work closely with Product Owners, Program Managers, and Delivery leadership to streamline workflows, increase visibility, and strengthen alignment across teams.
The ideal candidate combines strong analytical and communication skills with a systems-thinking mindset. They are energized by creating order from complexity and thrive in an environment where clarity, collaboration, and continuous improvement are essential.
Responsibilities - Lead intake and triage for all new product and system requests, ensuring complete documentation and accurate routing.
- Analyze and assess cross-system dependencies to reduce risk and surface potential conflicts early.
- Collaborate with Product and Delivery leaders to prioritize requests and maintain balanced workloads.
- Partner with Business Analysts and Product Owners to confirm requirements and readiness before development.
- Track and report on request volume, throughput, and patterns to inform decision-making and roadmap planning.
- Continuously improve processes and tools to enhance visibility,
predictability, and efficiency across the Product Office. - Act as the quality gate for all incoming requests by ensuring business
requirements are fully defined, clear, and complete before progression.
This includes partnering with business owners to refine submissions and
coordinate necessary reviews and approvals.
- Continuously improve processes and tools to enhance visibility, predictability, and efficiency across the Product Office.
Qualifications - Bachelor's degree required, advanced degree a plus.
- 3-5 years of experience in Product Operations, Program Coordination, Business Analysis, or a related role.
- Strong analytical and critical-thinking skills, with the ability to identify patterns, dependencies, risks, and system-level impacts.
- Proactive problem solver who anticipates needs, surfaces risks early, and takes initiative to drive clarity and momentum.
- Excellent communication, facilitation, and stakeholder-management abilities across technical and non-technical audiences.
- Proficient with Jira, Confluence, and/or similar workflow and documentation tools.
- Highly organized with strong attention to detail and the ability to manage multiple workstreams simultaneously
- Experience supporting Agile/Scrum or product development teams in a
fast-paced, evolving environment is strongly preferred. - Experience reviewing, documenting, and refining business requirements
to ensure clarity, completeness, and alignment with product standards. - Domain knowledge in insurance or similar industries to accurately
understand business needs and assess requirement readiness strongly
preferred.
Company Summary Quility is a modern Insurtech company transforming how life insurance and financial wellness solutions are designed, delivered, and experienced. By blending advanced technology, data-driven insights, and a human-first approach, we empower agents and partners to offer streamlined, fully digital insurance experiences at scale. With thousands of independent agents nationwide and a growing suite of proprietary platforms and products, we are redefining the future of insurance distribution. Our corporate team drives innovation across every touchpoint, enabling families across America to access the protection and peace of mind they deserve. At Quility, we're not just keeping up with industry change, we're leading it.
Supervisory Responsibility None.
Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.?The employee is frequently required to sit for long periods of time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position Type and Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 9 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.
Additional Eligibility Qualifications None required for this position.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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