Experience (UX) Designer, Business Banking

Job Description Summary
Experience Designers are customer obsessed in developing human-centered experiences that provide personalized, clear, helpful, and inclusive digital plus human solutions for our customers. Experience designers consider the why, what, and how of product use to help identify where user needs intersect with business goals across the entire user journey.

As an Experience Designer, you will:

• Leverage human-centered design methods (design-thinking, service design, research/insights etc.) to plan, create, and present persuasive, engaging, and strategic ideas that influence product roadmaps and demonstrate a solution's potential for success.
• Perform competitive analysis of direct/indirect competitors and monitor the marketplace for new trends to inform the research and design process.
• Translate business, contractual, technical, and user needs into end-to-end customer, employee, and 3rd-party experiences that are accessible, inclusive, and compliant.
• Designs omni-channel experiences that help customers meet their goals, are empathetic and easy to use, improve customer satisfaction, and drive deeper product adoption.
• Deliver experiences that have been validated through experimentation, testing and optimization.
• Conduct design within an agile environment and champion the integration of design across the entire release cycle (discover, deliver, and assess).
• Conform with reusability standards by leveraging and/or expanding the Design System and established platform capabilities.
• Manages across Enterprise users to define and deliver product performance goals (e.g., outcomes, customer experience, etc.).
• Collaborate with design peers and key stakeholders (Marketing, Brand, CX, etc.) to ensure artifacts and deliverables accurately represent and align brand, and create interconnectivity across customer, client, and employee touchpoints for all business segments

• Typically four or more years of relevant experience (authenticated space preferred)
• Proficient in product and experience design, from discovery and journey mapping to user flows and visual design
• Financial or business management category experience
• Excellent Figma skills
• 5+ years experience, working with complex flows and business requirements, adaptable to changing scope and priorities
• Needs to be proficient in Figma, familiar with design systems, have visual design skills, highly collaborative, flexible to changing scope.