Introduction
Product education engineers use their technical experience to create evergreen, on-demand content that demonstrates our products' value to users. As a Product Education Engineer at HashiCorp, you will build hands-on, code-complete tutorials and how-to documentation that help developers and DevOps professionals become experts in HashiCorp's tools. You will be a source of truth for operational recommended practices and implementation guidance. You will contribute to certification exams as a product SME, and contribute feedback into engineering teams to improve our products before they reach our users. In this role you will support HashiCorp's infrastructure product line: Terraform, Packer, Waypoint, Vagrant, and Sentinel.
Find examples of the work you would do here:
Your role and responsibilities
In this role you will work with people across many different functions including product, engineering, sales engineering, and customer success. You will take feedback and requests, come up with solutions to real-world problems, and document those solutions for others to learn from.
In this role you can expect to
- Build and write hands-on, code complete tutorials and hosted terminal sessions to help practitioners learn HashiCorp products.
- Produce diagrams, videos, and other media to cover a range of learning styles and needs.
- Write recommended and best practice guides for using HashiCorp products in production.
- Curate educational resources created by other HashiCorp staff and the open source community.
- Collaborate with other education engineers, sales engineers, product management, engineering, and solution architects to understand customer use cases and document solutions to their problems.
Required education
High School Diploma/GED
Preferred education
None
Required technical and professional expertise
Candidates who are a good fit for this role will be passionate about DevOps teaching, and education.
- 2+ years of experience in a technical role such as DevOps engineer, sales engineer, technical account manager, customer success engineer, enterprise architect, software engineer, or other relevant work experience.
- Experience developing, deploying, or running applications or services in the cloud.
- Experience teaching technical topics by using adult education best practices. This could be as a technical evangelist, trainer, or technical content writer.
- The ability to write clearly in a specific voice and style.
- The ability to organize content into logical structures that are easy to navigate.
Preferred technical and professional experience
Preferred skills
- Experience with Terraform is very strongly preferred.
- Experience with any HashiCorp product.
- Experience reviewing and acting on analytics to improve user experiences.
- Experience operating and maintaining cloud infrastructure in a production environment.
- Experience creating audio or video content.
- Experience with graphic design or visual explanations.
- Experience delivering curriculum, exams, and certifications via training partners.
ABOUT BUSINESS UNITIBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
YOUR LIFE @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILSIBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:
- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences
We consider qualified applicants with criminal histories, consistent with applicable law.
This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
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