Telecom Program Manager - Newtown Square PA
• Posted 19 hours ago • Updated 19 hours agoContract Corp To Corp
Contract Independent
Contract W2
Andeo Group
Fitment
Dice Job Match Score™
⏳ Almost there, hang tight...
Job Details
Skills
- Program Management
- IT Management
- Acceptance Testing
- Disaster Recovery
- Executive Communications
- Change Management
- Reporting
- PMO
- Telephony
- Leadership
- Telecommunications
- Management
- IT Risk
- IT Risk Management
- Communication
- Stakeholder Management
- Genesys
- Migration
- Cloud Computing
- Amazon Web Services
- Salesforce.com
- Health Care
Summary
This role requires program ownership, governance, and executive alignment.
Senior Program Manager Telephony Migration
Duration: 12 plus months
Location: Newtown Square PA
Hybrid: 2 days onsite weekly (Can go remote after 1-2 months)
Duration: 12 plus months
Location: Newtown Square PA
Hybrid: 2 days onsite weekly (Can go remote after 1-2 months)
Role Overview
Our Greater Philadelphia area client is seeking a Senior Program Manager to lead a large-scale enterprise telephony and Contact Center migration. This is a true program management role, not technical delivery or IT management. Candidates must have recent hands-on experience leading telecom migration programs.
Our Greater Philadelphia area client is seeking a Senior Program Manager to lead a large-scale enterprise telephony and Contact Center migration. This is a true program management role, not technical delivery or IT management. Candidates must have recent hands-on experience leading telecom migration programs.
Genesys experience is not required. Cloud experience is a bonus, not a blocker. Strong telecom migration leadership is the priority.
Key Responsibilities
Lead an enterprise wide telephony migration program across approximately 9 workstreams including architecture, integration, core telephony, change management, reporting, UAT, and disaster recovery
Drive completion and prioritization of UAT and disaster recovery solutions
Partner closely with Project Managers, Telecom, DR, and technical teams to ensure execution
Run program level governance including status, risks, issues, and executive communications
Manage delivery across 15 Contact Centers supporting roughly 3,500 agents
Align multiple contact Center owners and executive stakeholders
Oversee change management and workforce impacts for both new and long tenured users
Own program reporting strategy including tools and communication approach
Identify risks early and manage dependencies across the full program lifecycle
Lead an enterprise wide telephony migration program across approximately 9 workstreams including architecture, integration, core telephony, change management, reporting, UAT, and disaster recovery
Drive completion and prioritization of UAT and disaster recovery solutions
Partner closely with Project Managers, Telecom, DR, and technical teams to ensure execution
Run program level governance including status, risks, issues, and executive communications
Manage delivery across 15 Contact Centers supporting roughly 3,500 agents
Align multiple contact Center owners and executive stakeholders
Oversee change management and workforce impacts for both new and long tenured users
Own program reporting strategy including tools and communication approach
Identify risks early and manage dependencies across the full program lifecycle
Required Qualifications
Senior Program Manager with enterprise PMO experience
Recent telephony migration program leadership experience
Strong telecom domain knowledge with ability to manage end to end business and technical risk
Proven experience stabilizing or recovering challenged programs
Experience supporting large scale contact center environments
Strong executive communication and stakeholder management skills
Ability to operate at program level across people, process, and technology
Cloud experience preferred but not required
Senior Program Manager with enterprise PMO experience
Recent telephony migration program leadership experience
Strong telecom domain knowledge with ability to manage end to end business and technical risk
Proven experience stabilizing or recovering challenged programs
Experience supporting large scale contact center environments
Strong executive communication and stakeholder management skills
Ability to operate at program level across people, process, and technology
Cloud experience preferred but not required
Nice to Have
Genesys experience optional including cloud implementations
Experience migrating from Avaya to a cloud contact center platform
AWS exposure
Salesforce and Salesforce Connector experience
Healthcare or payer industry background
Genesys experience optional including cloud implementations
Experience migrating from Avaya to a cloud contact center platform
AWS exposure
Salesforce and Salesforce Connector experience
Healthcare or payer industry background
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10443482
- Position Id: 2026-3148
- Posted 19 hours ago
Company Info
About Andeo Group
ANDEO Group, LLC specializes in the staffing and placement of professionals with all skill sets. We work hard to match the best talent to the right jobs. We continue to learn and grow with our clients as we are always tailoring our services based on our clients and candidates needs.
At Andeo Group, we pride ourselves on knowing our clients to the point of specialization. We understand your needs and tailor our process accordingly. Whether you want to receive frequent updates or want to give us total autonomy, we work with your schedule and standards.
Create job alert
Never miss an opportunity! Create an alert based on the job you applied for.Similar Jobs
It looks like there aren't any Similar Jobs for this job yet.
Search all similar jobs