Technical Support Specialist - SAIC - WASHINGTON, DC, US | Dice.com

SAIC

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Technical Support Specialist

WASHINGTON, DC, US • Posted 3 hours ago • Updated 3 hours ago

Full Time

On-site

USD $40,001.00 - 80,000.00 per year

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SAIC

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Job Details

Skills

Network
Project Management
Preventive Maintenance
Performance Management
Operating Systems
Repair
IT Service Management
Issue Tracking
ServiceNow
Technical Support
Documentation
Training
Leadership
Standard Operating Procedure
Data Entry
Communication
Customer Service
Mobile Devices
Active Directory
Group Policy
Security Clearance
Microsoft SCCM
Configuration Management
Windows PowerShell
TCP/IP
Computer Networking
Management
Microsoft
CompTIA
Network+
Security+
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2511943

Location: WASHINGTON, DC, US

Date Posted: 2025-12-02

Category: Information Technology

Subcategory: Network Technician

Schedule: Full-time

Shift: Evening Job

Travel: No

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: No

Description

SAIC is seeking a Technical Support Specialist to support a large federal government agency in Washington, DC. Employee will perform on-site, at a secure government location on one of three shifts, including some weekends and holidays.

Shifts available:

Sunday-Thursday, 10:30pm-7:15am (nights)
Monday-Friday, 2:30pm-11:15pm (evenings)

Description of Duties:

Perform advanced, day-to-day operational maintenance, support, and upgrades for complex operating systems and mobile workstations.
Coordinate, direct, and perform complex software installations.
Develop, implement, and promote standard operating procedures and schedules.
Manage, maintain, and repair enterprise devices for remote global workforce with a user base of more than 20K.
Utilize an IT Service Management ticketing system (ServiceNow) to document incidents and requests and the respective resolutions and fulfillments.
Perform administrative tasks on devices in-person and remotely to support a broad range of issues.
Attend to customers visiting the office in-person via scheduled appointments and walk-ins.
Organize, configure, and perform troubleshooting on devices brought in for (re)imaging.
Offer timely technical support and teach users how to operate devices correctly.
Update and prepare official documentation and records for Leadership and team awareness as well as for future reference.
Undergo continual training to stay current on corporate and team policies in addition to troubleshooting methods.
Identify, monitor, and notify team and Leadership of trending issues, requests, and/or other pertinent matters.

Qualifications

Required Education & Experience:

Associates and 1 year of related experience; OR high school and 2 years of related experience.
Ability to focus on ticketing and monitoring systems for sustained periods.
Ability to follow standard operating procedures and comply with data entry standards.
Strong oral and written communication skills with experience working directly with end-users, including VIPs.
Excellent customer service skills.
Experience with imaging mobile devices.
Experience with Microsoft Active Directory and Group Policies.

Required Clearance:

ship.
Active secret clearance.

Desired Experience, Skills, & Certifications:

Microsoft System Center Configuration Manager (SCCM) or Microsoft Endpoint Configuration Manager (MECM).
Microsoft PowerShell.
TCP/IP based networking.
Defender Anti-Virus Software.
IT service life cycle management (design, build, test, deploy).
Microsoft certifications.
CompTIA A+, Network+, Security+.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2511943
Posted 3 hours ago

Company Info

About SAIC

SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets include secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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Technical Support Specialist

SAIC

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Summary

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About SAIC

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