Business Analyst

Business Analyst / Hybrid in Charlotte, NC / W2 ONLY

About our Customer & Role:

Our direct customer, a global Fortune 500 company & a leader in the Food Services industry is looking for a The Business Analyst is focused on the multi-year implementation of an ERP system upgrade across the organization. The position is hybrid and based in Charlotte, NC.

Job Summary:

The Business Analyst is focused on the multi-year implementation of an ERP system upgrade across the organization. The Business Analyst is responsible for working within the Food Industry Client to gather and document business requirements for developing and implementing the ERP upgrade. The position is hybrid and based in Charlotte, NC.

Job Responsibilities:

• Partner with business stakeholders, cross-functional team members, developers, and third-party vendors to elicit, analyze, and document both current-state processes and future-state requirements.
• Collaborate closely with Product Managers and Product Owners to define and refine features by providing detailed business requirements, supporting solution design, and ensuring alignment with business objectives.
• Quickly develop a deep understanding of complex business domains and effectively facilitate cross-functional decisions across diverse stakeholder groups.
• Contribute to backlog refinement by working with team members to break down Features into detailed user stories and tasks that are ready for development.
• Identify and communicate risks, dependencies, and process gaps in a timely and proactive manner.
• Translate business needs into well-defined, testable User Stories and Tasks, including clear acceptance criteria to guide development and validation efforts.
• Collaborate with the Agile team and product management to define and model future-state (To-Be) business processes that align with S/4HANA capabilities and best practices.
• Ensure delivered solutions effectively address business needs and are aligned with strategic transformation goals.
• • Actively facilitate and participate in Agile ceremonies, including daily stand-ups, sprint planning, backlog grooming, and sprint retrospectives.
  • Track progress of deliverables, ensuring milestones are met and work is completed on schedule and to quality standards.
  • Manage post-implementation feedback and enhancements, working with stakeholders to refine system capabilities based on user input.
  • Develop and execute test cases and scripts; collaborate with QA and other analysts to support end-to-end testing across integrated systems.
  • Evaluate system outputs and deliverables to verify they meet defined business requirements and are free of defects, ensuring adherence to quality standards.

  Job Qualifications:

  • Bachelor s degree in Accounting, Finance, Information Systems, or a related field preferred.
  • Minimum of 4 years of Business Analysis experience, ideally within software development, ERP implementation, or digital product enhancement environments.
  • Hands-on experience with SAP modules such as FI, SD, MM, IM, EWM, AM, AP, AR, CO, or PCA; exposure to SAP S/4HANA is strongly preferred.
  • At least 1 year of practical experience working on Agile projects or within Agile teams (Scrum, SAFe, or similar frameworks).
  • Exceptional communication and interpersonal skills, with the ability to collaborate effectively across technical and business teams.
  • Strong sense of ownership, accountability, and a commitment to delivering high-quality outcomes.
  • Proven analytical and critical thinking abilities, with a proactive approach to problem-solving.
  • Highly organized and detail-oriented, with the ability to manage competing priorities and multiple deliverables under tight deadlines.
  • Adept at building relationships, influencing stakeholders, and driving alignment on business solutions.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook); familiarity with collaboration tools such as Miro and Azure DevOps is a plus.
  • Willingness to travel occasionally (<5%) to support project initiatives and collaborate with sector teams as needed.