Desktop Support Engineer

Desktop Support Engineer - Gaming Systems (6-Month Contract | Onsite in South Florida)

Location: Hollywood / Miramar, FL
Schedule: Hybrid - 4 days onsite, Fridays remote
Travel: 30-40% depending on project needs
Experience Level: Mid-Level (4-5 years)
A fast-growing technology team is looking for an IT Product Engineer to support and enhance enterprise gaming systems used across multiple environments. This role is perfect for someone who enjoys system ownership, hands-on engineering, and working on high-visibility projects that directly impact revenue-generating platforms. Senior level desktop technician with Server experience.

What You'll Do

You'll serve as the product engineer for gaming and arcade systems, supporting everything from upgrades to new builds. Your work will span engineering, testing, vendor coordination, and application ownership.

Gaming Systems Engineering

• Serve as the product engineer for gaming and arcade systems
• Support system upgrades, enhancements, new builds, and lab environments
• Own application maintenance, roadmaps, and trend analysis

Testing & Certification

• Lead system integration testing
• Participate in and support User Acceptance Testing
• Test and certify version updates from vendors

Advanced Support & Troubleshooting

• Handle L4 escalations routed to the product team
• Monitor applications proactively to prevent issues
• Collaborate with internal teams to resolve complex problems

Vendor & Project Collaboration

• Coordinate with third-party vendors on application support
• Communicate effectively across teams and project stakeholders
• Support project timelines and deliverables

Required Skills

• Systems analysis
• Strong self-motivation and ownership mindset
• Understanding of project management fundamentals
• Excellent team communication
• Creative problem-solving
• Proactive application monitoring

Required Experience

• Bachelor's degree
• 4-5 years of professional IT experience
• Proven ability to lead, mentor, facilitate discussions, and communicate clearly

Technical Must-Haves

• SQL: Ability to run queries, pull data, and troubleshoot
• Windows Server: Experience with Windows Server 2012-2022
• Network Troubleshooting: Fundamentals of application-level networking and cable management
• Vendor Management: Coordinating with external application vendors

Nice to Have

• Experience with gaming or casino systems
• Exposure to large-scale enterprise environments
• Some project management experience

Why This Role Is Exciting

This team is in the middle of a major digital and data transformation, adopting modern technologies and building innovative solutions. You'll enjoy:

• A collaborative, team-oriented culture
• A "work hard, play hard" environment with team events
• Exposure to cutting-edge technology
• Strong opportunities for career growth - the team promotes from within

Interview Process

A streamlined interview process with the team - quick, conversational, and efficient.

Why This Position Exists

The gaming systems team is expanding to support new initiatives and increased demand, especially as they roll out new loyalty-focused projects.
Job Type & Location
This is a Contract position based out of Hollywood, FL.
Pay and Benefits
The pay range for this position is $40.00 - $50.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Hollywood,FL.
Application Deadline
This position is anticipated to close on Jan 31, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.