Manager, Collaboration & Communication Platforms

Manager of Content, Collaboration & Communication Platforms

Employment Type:

Workplace Environment: Hybrid (1-2 days onsite a week)

Location: Los Angeles, CA

Industry: Performing Arts & Entertainment

Compensation: $135,000 - $185,000

JOB SUMMARY:

We are looking for a tactical and strategic technical manager with expertise in Microsoft's M365 product suite, Unified Security Operations Platforms, Enterprise VoIP, and Video Conferencing Software. This role will work with stakeholders across the organization in several campus locations in the greater Los Angeles area to refine, influence, and implement strategies to unify, modernize and improve the organization's Content, Collaboration, and Communication platforms for employees and staff-adjacent knowledge workers.

This is a newly created role and will be focused on developing, growing, and leading a team whose focus will be on rationalizing and optimizing our current collaboration tools portfolio (M365, Zoom, Slack, Ring Central, Google, etc.) and enabling the users at the organization to succeed with easy to find and critical tools that assist them in their collaborative work.

This position will function as a key member of the IT operational management team with a focus on configuration management, security, product management, involvement in change/problem management, and will play a significant impact and influence on organizational policy and program development.

RESPONSIBILITIES:

• Serve as the technical expert on large software implementation projects and manage a large portfolio of multiple complex SaaS products, and service or product team of large complex technology applications.


• Oversee and manage a team in charge of the administration and support of collaboration tools including Microsoft 365 (M365) Environment, VOIP, Zoom video conferencing, Slack, and other related applications.


• Foster a collaborative working environment where teamwork and open communication are highly valued.


• Develop and implement strategies to optimize the use of collaboration tools, ensuring they meet the needs of the organization.


• Utilize experience in recruiting and building teams to attract top talent and develop a high-performing team.


• Provide mentorship and guidance to team members, promoting professional growth and development.


• Oversee the integration and interoperability of various collaboration tools to enhance productivity and user experience. Serves level 3 support on specific Getty-wide products and tools


• Maintain comprehensive documentation of configurations, processes, and procedures including those used by Technical Support Services to deliver support services to the user community.


• Collaborate with technology infrastructure teams to optimize telecommunications, collaboration and Microsoft 365 Environment to optimize infrastructure and services while adhering to industry standards and regulatory requirements.


• Ensure the security and compliance of all collaboration tools in accordance with organizational policies. Implement and maintain security measures to protect organizational data.


• Plan and implement new features, updates and upgrades to keep the environment current and efficient, overseeing and managing project management activities.


• Monitor and analyze metrics & KPIs to identify areas for improvement and drive continuous enhancement of collaboration tools.


• Diagnose and resolve issues related to Microsoft 365, telecommunications, and collaboration tools, applications, and services. Escalates issues to vendors or external consultants and uses technical and domain expertise to troubleshoot issues.


• Collaborate with other departments to evaluate their needs and provide solutions that improve communication and collaboration.


• Prepare and manage budgets for Microsoft, telecommunications and collaboration tools projects and operations.


• Manage relationships with vendors, including Microsoft, telecom providers and third-party collaboration solutions to manage service levels and costs and negotiate terms and conditions.


• Directs, analyzes, approves, facilitates, documents and implements business processes and procedural documentation changes


• Direct, analyzes and prepares recommended service, product and/or systems changes in processes and procedures having critical impact on enterprise Getty systems


• Serves as the technical expert on projects


• Apply extensive IT service management practices to design details of services, systems and/or products


• Apply technical expertise and business analysis concepts to identify, evaluate and define complex systems scope and objectives using knowledge of applicable business practices, processes, systems and industry standards to meet end-user service needs


• Writes RFPs for complex software applications or services

QUALIFICATIONS:

• Bachelor's degree in computer science, information systems or related fields, or equivalent technical work experience


• Microsoft 365, Azure, MS Teams certifications preferred


• 8+ years of experience managing Microsoft 365 environments, providing performance optimization, updates/upgrades, documentation, technical expertise, problem-solving, and oversight of security best practices and compliance.


• 2-3 years of direct management experience (recruiting, termination, scheduling, counseling, career development, training, etc.)


• Proven experience in managing and supporting content and collaboration tools such as M365, RingCentral VoIP, Zoom, Slack, and other similar tools and SaaS applications.


• Experience and knowledge of security and compliance standards related to online collaboration, file sharing and communications tools required.


• Experience and knowledge in supporting/managing Microsoft Security Suite (e.g. Microsoft Defender) required.


• Experience and knowledge in supporting/managing Microsoft Exchange required.


• Experience and knowledge in supporting/managing Video Conferencing technologies like Microsoft Teams, Zoom, Cisco WebEx, or Google Meet required.

KNOWLEDGE, SKILLS AND ABILITIES:

• Directs, analyzes, approves, facilitates, documents and implements business processes and procedural documentation changes at a Getty-wide level


• Strong management skills with a track record of fostering a collaborative and inclusive team environment.


• Experience in recruiting, building, and developing high-performing teams


• Excellent communication skills and ability to interact with a wide variety of audiences


• Ability to plan effectively and manage/supervise multiple projects and priorities in a fast-paced environment.


• Advanced knowledge of business analysis and IT service management (ITSM) practices to solve the most complex problems.


• Model a positive and inclusive workplace culture


• Foster a collaborative working environment where teamwork is highly valued


• Utilize experience in recruiting and building teams to attract top talent and develop a high-performing team


• Analytical skills to monitor KPI metrics that drive improvements


• Oversees support and training on new applications.


• Expert knowledge of large scale, complex business and process analysis functions


• Knowledge relating to the design and development of diverse and complex processes and software across the organization


• Expert skills and methodologies associated with analysis of processes and issues, information flow and architecture


• Advanced knowledge and experience with process, information and enterprise architecture frameworks such as ITIL, etc.


• Knowledge of enterprise business needs and how highly complex business systems can support those needs


• Demonstrated skills needed to develop process and system implementation plans


• Self-motivated and works under minimal guidance and as part of a team. Able to learn effectively and meet deadlines

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.