Description
Provide direct end user support in the New York City area, while working as part of a global infrastructure support team providing remote support for all our locations worldwide. Joins a global team of 9 people with one other Sr. sitting in NYC.
Provide first class support for a creative and executive team
Provision new equipment and onboard new users and provide welcome training
Perform account provisioning and permissions assignments
Install, configure, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and
other peripheral equipment as required.
Perform basic break fix tasks
Support security teams on incident response and use of patching and anti-malware tools
Troubleshoot connectivity issues both wired/wireless
Provide global support for any SMP location as required
Laisse with L2 & L3 teams to assist with troubleshooting and configuration of local
infrastructure as required
Navigate a wiring closet to patch workstations/devices into the network as appropriate
Work in our Service Desk ticketing system
Document troubleshooting steps & procedures so others can leverage knowledge
Maintain inventory of local assets
Project based work as needed
Skills
Desktop, Support, Imaging
Top Skills Details
Desktop,Support,Imaging
Additional Skills & Qualifications
4+ years of related experience.
Strong understanding of Windows and Mac environments.
Have strong interpersonal skills and be able to manage expectations of a demanding user
community.
Proficient in MS Word, Excel, Outlook, and PowerPoint and Office 365 Administration
8 - hour business workday but variations in work volume frequently require extended working
hours for evening and late-night events
Be familiar with basic security & privacy principles (MFA, Access Control, Asset Management, phishing, data protection, encryption) Broadly familiar with basic networking concept (tcp/ip, subnets, dhcp, dns) Experience with ITSM (Jira or ServiceNow, for example) Familiar with MDM (Mobile Device Management) (Intune, JAMF, or Addigy, for example) Experience working with Intune & Autopilot is a plus
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of New York, NY.
Pay and Benefits
The pay range for this position is $20.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in New York,NY.
Application Deadline
This position is anticipated to close on Jan 23, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 101054TS
- Position Id: JP-005764791
- Posted 1 hour ago
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