Genesis10 is currently seeking an Application Programmer with our client in the financial industry located in Charlotte, NC. This is a 12+ month contract position.
Responsibilities: - Responsible for building business process networks using a virtual assistant technology that integrates into other systems with a focus on user experience
- Design and develop conversations that solve internal employee queries, these conversational experiences leverage a high degree of automation including API calls, database queries, and other integration
- Take a bird's eye view and determine how many different complex pieces of technology can fit together to deliver excellent user experiences
- Collaborate with other functions within the bank to validate feasibility, obtain technical requirements, and ensure the process is optimized during the development cycle
- Responsible for the implementation of automated conversational processes into the Virtual Assistant
- Build and maintain a script library that can be used across multiple domains
- Perform unit testing during the development phase ensuring adequate error handling is established
- Provide a timely resolution or workaround when bugs or outages occur
Requirements: - 5+ years of experience
- Hands-on expertise designing and implementing AI conversational experiences via chatbots or virtual assistants, at enterprise scale
- Good understanding of at least 1 scripting language such as JavaScript or Groovy
- Understanding of OOP concepts and excellent coding practices e.g., scalability, documentation
- Able to convert a conversational flow diagram into code that delivers a chatbot experience
- Experienced in DevOps and agile methodology
- Experience with integration frameworks like Apache CAMEL or similar technologies such as MuleSoft
- Understanding of various web services like REST and/or SOAP and ability to perform testing using software such as Insomnia or Postman
- Understanding of NLP concepts, including intent recognition, entity extraction, and regex
- Excellent written and verbal communication skills
- Ability to work independently as well as collaborate with multiple stakeholders
- Ability to communicate to technical and non-technical audience
- Strong analytical and troubleshooting skills
- Previous experience with at least one chatbot framework
- Experience with speech-to-text and text-to-speech technologies
- Knowledge of Machine Learning and AI concepts including LLMs
Pay range: $55.06 - $63.06
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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