Dynamics Service Center Governance & Support Specialist

Software Guidance & Assistance, Inc., (SGA), is searching for a Dynamic Service Center (DSC) Governance & Support Specialist for a contract assignment with one of our premier Investment management clients in Atlanta, GA.

We are seeking a highly motivated and experienced Program Governance Specialist to join our team. This role will be focused on implementing program governance and providing program management support for a key enterprise initiative. The successful candidate will play a critical role in ensuring the effective execution and delivery of the program's objectives.

This role will reside within our Client Experience Transformation team and will be focused on implementing a governance structure and delivering the necessary program management and oversight required for our Enterprise CRM function. This includes establishing key routines and implementing an enhanced operating model inclusive of a revised PDLC (Product Development Lifecycle), rolling out new tools to enable the PDLC and overseeing the orchestration and execution of key meetings, stakeholder engagement, user communication and training throughout the PDLC lifecycle across 5,000+ users across the enterprise.

Responsibilities :

• Develop and implement program governance frameworks and processes to ensure alignment with Enterprise CRM program goals and objectives.
• Provide program management support, including planning, scheduling, and coordinating program activities across the PDLC.
• Monitor program progress and performance, identifying and addressing any issues or risks that may arise.
• Collaborate with cross-functional teams to ensure effective communication and coordination of program activities.
• Prepare and present regular program status reports to senior management and stakeholders.
• Facilitate program meetings and workshops, ensuring that all relevant parties are engaged and informed.
• Orchestrate and handle necessary preparation and planning for user training sessions, demo sessions, and other ongoing meetings as part of the product development lifecycle.
• Support the development and maintenance of program documentation, including project plans, risk registers, and issue logs.
• Support with the creation of user guides, system documentation, and training materials.
• Execute communications to 5,000+ user base in partnership with product managers and support team.
• Look for ways to continuously improve by Identifying opportunities to streamline PDLC processes and improve efficiency.

Required Skills:

• We are seeking an individual with experience in managing, governing, and providing continuous improvements to PDLC/SDLC (Product Development Life Cycle/Software Development Life Cycle) to execute SaaS-based platform development and enablement for the business at the enterprise level.
• Ideal candidate will have experience with SaaS platforms, not just the MS Dynamic Solutions Center platform
• 2+ years Project Management experience, specifically supporting a Product / Engineering program of work or department in a fast-paced environment
• 2 years minimum experience with SaaS platforms
• Project Management Professional (PMP) certification or equivalent preferred
• Experience with Bright Idea, ADO, SmartSheet and Populo preferred
• Understanding of software development methodologies (Agile, Scrum, Waterfall)
• Ability to effectively communicate across the team and with business partners on deliverables, timelines, and support needed across global time zones and multiple cultures
• Strong written and verbal communication and excellent presentation skills
• Excellent organization skills and time management
• Experience in organizational change management
• Experience working on enterprise wide or global programs of work
• Proven experience managing risks, issues and effectively escalating and resolving issues with stakeholders
• BA/BS along with Project Management Professional (PMP) certification or equivalent preferred

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SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.