Cloud Solution Architect - Microsoft 365

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

As a Cloud Solution Architect (CSA) for Microsoft 365, you will support customers through their modern work transformation journey, focusing on environment health, operational resiliency, strong governance, enterprise-grade security, and compliance. You will guide customers on solution envisioning, design & deployment, through direct customer engagements, as well as designing and creating repeatable customer-facing services to scale the delivery capability through Success Programs. This opportunity will allow you to accelerate your career growth, develop deep business acumen, hone your solution architecture skills, and become adept at driving real-world outcomes. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Act as the technical service leader and SME on the entire lifecycle of Success Program services focused on Microsoft 365 customer environment health, resiliency, governance, and compliance solutions. This includes aligning service architecture and design with business priorities and requirements, orchestrating build and deployment, managing updates, and supporting change adoption.
• Demonstrate thought leadership and subject matter expertise across service components, developing IP, influencing design and delivery quality, and enabling others through strategic guidance.
• Lead technical engagements across design, build, and operations, removing blockers and accelerating adoption of Microsoft Teams, Exchange Online, SharePoint Online, Microsoft Entra ID, Microsoft Purview Compliance, Microsoft Defender for Office 365, Secure Score, and tenant health & governance controls.
• Drive positive Customer Satisfaction and become a trusted advisor, providing feedback & insights from customers/partners as you develop and expand impactful relationships with customer and partner architects, C-level Technical Decision Makers (TDMs), and business stakeholders.
• Provide direction to TDMs and build the bridge between TDMs and Business Decision Makers (BDMs).
• Develop opportunities to drive Customer Success business results and help Customers get value from their Microsoft investments.
• Support team technical skilling on Microsoft modern work platforms based on area demands & Customer Success goals, share expertise in relevant communities, contribute to IP creation & reuse, and connect gaps and patterns across business and technology areas.
• Partner with other CSAs, CSAMs, and Product Groups to drive unified delivery and technical excellence.

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience.

Other Requirements:

• Microsoft is unable to sponsor a work visa for this role due to the nature of the role's job duties.

Preferred Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience.
• 4+ years experience working in a customer-facing role (e.g., internal and/or external).
• 4+ years experience working on technical projects.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
• Demonstrated technical expertise in at least one of the following Microsoft modern work platforms:
  • Microsoft Teams
  • Exchange Online
  • SharePoint Online
  • Microsoft Entra ID
  • Microsoft Purview Compliance & Governance
  • Microsoft Defender for Office 365
  • M365 tenant health & posture management governance controls
• Microsoft certifications (e.g., Microsoft 365 Certified: Teams Administrator Associate (MS-700); Microsoft 365 Certified: Administrator Expert (MS-102); Microsoft Certified: Identity and Access Administrator Associate (SC-300).
• Experience with modern work architecture, tenant governance, Zero Trust, and adoption programs.
• IT service management certifications (e.g., ITIL 4 Foundation).

Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:


This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.