Endpoint Support Technician

About this Position:

Job Title: Endpoint Support Technician

Responsibilities:

Daily Responsibilities:

• Build desktops, laptops, and tablets, using Microsoft Endpoint Configuration Manager.

• Ensure the BitLocker encryption key is successfully stored in Active Directory and InTune.

• Ensure the Microsoft Endpoint Configuration Manager Client is installed on each desktop, laptop, and tablet during the build process.

• Ensure each desktop, laptop, and tablet stay connected to the NTS Network for at least 2.5 hours after build completes.

• Ensure that all software listed on the build sheet is installed on each desktop, laptop, and tablet built.

• Ensure that each desktop, laptop, tablet, docking station, 27" monitor, printer, scanner, and any other tracked asset assigned to an end-user is properly documented in the designated IT Services asset Management system in accordance with the Desktop Support Asset Management procedure manual.

• Diagnoses and resolves problems reported by users on endpoint hardware and/or software.

• Record work performed in the Help Desk ticket system.

• Perform routine maintenance and repair on equipment or contact vendor support of equipment repair.

• Assists with removal and disposal of obsolete equipment using the electronic TID and Request to Dispose of Accountable Equipment and other components, salvaging any usable parts.

• Performs other related duties as required.

• 4+ years of experience in desktop and networked systems support; extensive knowledge of desktops, laptops, tablets, printers, and scanners.

• 4+ years of experience in computer deployments, operation, and repair.

• 4+ years of experience in hardware and software installation.

• 4+ years of experience with Microsoft Endpoint Configuration Manager.

Preferred Skills:

• Experience working with a help desk ticketing system.

• Experience with NTS Network.

• Experience with Active Directory or InTune.

Required Education/Certifications:

• High School diploma.

• Associate or a bachelor's degree in a related field.

• May be substituted for required work experience.