Generative AI Engineer

What You'll Do

• Work directly with customers to architect, deploy, and improve cutting-edge AI Agents.
• Build tools to tune LLM-based features, deploy agents, MCP and RAG in production.
• Take end-to-end ownership over delivering exceptional customer experiences.
• Collaborate with developers, QA, project teams, and customers to ensure our implementations exceed expectations.
• Work as an integrated member of a fully remote, cross-functional Agile team in the Transformation organization.
• Own the integration of Conversational AI solution, including speccing and designing.
• Working with our internal tools and processes for creating AI Agents.
• Participate in regular on-call rotations to support our systems.
• Minimal travel required.

What You'll Bring

• B.S. or greater in Computer Science or a related field (math, physics, engineering) and strong CS fundamentals
• Proven track record with at least 2+ years of experience in Typescript, JavaScript or Python
• Hands-on experience with generative AI and agentic AI applications in production.
• Strong team player - we work in small product teams that work very closely together and are constantly collaborating to move as fast as possible.
• A strong sense of ownership and customer empathy — we work very closely with our internal teams and external customers in a high-paced environment. Maintaining positive working relationships with them is paramount to the success of our business.
• Excellent communication skills, and comfortable speaking to customers.
• You are interested in exploring the nuance and aesthetics of conversations.
• You are curious, proactive and eager to learn.
• Experience working with REST APIs.
• Familiarity with cloud infrastructure.