ServiceNow IT Asset Management (ITAM) Architect – SAM Pro
Hybrid in McLean, VA, US • Posted 9 hours ago • Updated 5 hours ago

PMTS INC
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Job Details
Skills
- ESM
- sam pro
- itsm
- itil
Summary
We are seeking an experienced ServiceNow ITAM Architect (SAM Pro) to define and lead the technical, functional, and architectural implementation of Software Asset Management (SAM Pro) within an enterprise ServiceNow ecosystem. This role focuses on aligning SAM Pro with ESM, ITAM, CMDB, ITSM, and enterprise governance standards while ensuring scalability, performance, security, and compliance across the platform.
The architect will partner with business, technical, and operational teams to design integrations, data models, and governance frameworks supporting long-term SAM maturity.
Key Responsibilities
Define end-to-end SAM Pro architecture within a broader Enterprise Service Management (ESM) environment
Design target architecture including normalization, reconciliation, content library, software models, entitlements, and discovery mappings
Ensure alignment with enterprise architecture, data governance, and security standards
Define data models for software assets, license metrics, contracts, and relationships
Architect integrations with tools such as SCCM, JAMF, Flexera, Workday, and contract repositories
Guide developers, analysts, and SAM specialists on design, compliance, and best practices
Align SAM Pro with CMDB classes, discovery patterns, and normalization rules
Validate reconciliation logic, compliance calculations, and discovered data accuracy
Review operational readiness, governance models, KPIs, and knowledge transfer
Support platform scalability, evolution, and performance tuning
Define API mappings and integration schemas
Required Skills & Experience
10+ years of ServiceNow platform experience
Strong expertise in ITSM, ITAM, SAM Pro, CMDB, Discovery, and Software Catalog
Deep understanding of software licensing models (SaaS & On-Prem, EUC & Data Center, Open Source)
Strong knowledge of ITIL and ITAM processes
ServiceNow Certified Technical Architect (CTA) – Required
Nice to Have
CIS – SAM Pro and/or Discovery certification
Experience with Flow Designer, IntegrationHub, and platform performance optimization
- Dice Id: 91171527
- Position Id: 8856004
- Posted 9 hours ago
Company Info
About PMTS INC
Our office is in India and we cater to customers across the globe. Our team comes with strong SAP knowledge and has delivered sophisticated services to our customers. We are providing unique capabilities to customers in their implementations of innovative products, mainly in SAP S/4HANA & other ERP Solutions, Analytics, System Security and Governance, Master Data Governance, System Integrations, BTP products, Sales force & Success Factor.


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