ServiceNow IT Asset Management (ITAM) Architect – SAM Pro

We are seeking an experienced ServiceNow ITAM Architect (SAM Pro) to define and lead the technical, functional, and architectural implementation of Software Asset Management (SAM Pro) within an enterprise ServiceNow ecosystem. This role focuses on aligning SAM Pro with ESM, ITAM, CMDB, ITSM, and enterprise governance standards while ensuring scalability, performance, security, and compliance across the platform.

The architect will partner with business, technical, and operational teams to design integrations, data models, and governance frameworks supporting long-term SAM maturity.

Key Responsibilities

• Define end-to-end SAM Pro architecture within a broader Enterprise Service Management (ESM) environment

• Design target architecture including normalization, reconciliation, content library, software models, entitlements, and discovery mappings

• Ensure alignment with enterprise architecture, data governance, and security standards

• Define data models for software assets, license metrics, contracts, and relationships

• Architect integrations with tools such as SCCM, JAMF, Flexera, Workday, and contract repositories

• Guide developers, analysts, and SAM specialists on design, compliance, and best practices

• Align SAM Pro with CMDB classes, discovery patterns, and normalization rules

• Validate reconciliation logic, compliance calculations, and discovered data accuracy

• Review operational readiness, governance models, KPIs, and knowledge transfer

• Support platform scalability, evolution, and performance tuning

• Define API mappings and integration schemas

Required Skills & Experience

• 10+ years of ServiceNow platform experience

• Strong expertise in ITSM, ITAM, SAM Pro, CMDB, Discovery, and Software Catalog

• Deep understanding of software licensing models (SaaS & On-Prem, EUC & Data Center, Open Source)

• Strong knowledge of ITIL and ITAM processes

• ServiceNow Certified Technical Architect (CTA) – Required

Nice to Have

• CIS – SAM Pro and/or Discovery certification

• Experience with Flow Designer, IntegrationHub, and platform performance optimization