Applications Development Expert
Hybrid in Baltimore, MD, US • Posted 1 day ago • Updated 1 day agoInternational Software Systems, Inc
Dice Job Match Score™
🎯 Assessing qualifications...
Job Details
Skills
- Customer Relationship Management (CRM)
Summary
Responsibilities:
OIT s Business Applications Unit develops, implements and supports business solutions, including application development, for all Baltimore County departments. The Office of Information Technology s BAU SharePoint Teams seeks a highly skilled and proficient Developer adept at developing in Microsoft Dynamics for the purposes of creating a Customer Relationship Management tool for the enterprise, prioritizing the Department of Economic and Workforce Development. Under general supervision, this position plans and leads the technical development, implementation, and maintenance of the Microsoft Dynamics CRM tool along with integrations with other systems. Baltimore County Government is seeking an Applications Development Expert to provide 40 hours per week on the development of a Customer Relationship Management (CRM) Tool through Microsoft Dynamics. The position will be responsible for designing and building the tool based on the requirements provided by the Department of Economic and Workforce Development. The position will also be responsible for training Baltimore County employees on the use and development of the Microsoft Dynamics platform.
Duties and Responsibilities
- Serves as a subject matter expert (SME) responsible for the overall design, architecture, and implementation of the Customer Relationship Management Tools (CRMs) in Microsoft Dynamics, as well as their integration with other systems.
- Defines the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution
- Develops a ready Customer Relationship Management solution in Microsoft Dynamics, prioritizing the Department of Economic and Workforce Development.
- Directs the day-to-day administration, support, maintenance and monitoring of the Microsoft Dynamics CRM solution, including customizations and configurations.
- Develops, implements, and trains others to develop in Microsoft Dynamics.
- Helps gather and document requirements from non-technical business users.
- Uses technical expertise to translate business requirements into effective system requirements and functional design documents.
- Collaborates with business analysts, project managers, and other technical staff to understand business requirements and translate them into technical solutions.
- Assist with any data migration tasks, to and from the Microsoft Dynamics CRM solution.
- Prototypes and demos recommended solutions for users.
- Integrates Microsoft Dynamics CRM with third-party applications, databases and external systems, where necessary.
- Provide ongoing technical support and training for end-users.
- Perform regular quality assurance and testing to ensure the solution meets the needs of the end-user.
- Assist with the project planning, scheduling and deployment of the new CRM features.
- Dice Id: 10106963
- Position Id: 8859497
- Posted 1 day ago
Company Info
International Software Systems, Inc. (ISSI) stands as a prominent IT services provider in Greenbelt, Maryland. Our mission is to deliver exceptional solutions to a diverse range of clients, including Federal, State, Local, and Commercial organizations. With a remarkable history spanning 28 years, ISSI has made significant strides in the industry, establishing offices in California, Florida, and Dallas and offshore facilities in Hyderabad, India, to expand our global reach.
Client satisfaction is our paramount priority at ISSI. We take immense pride in being recognized as an Innovative, Strategic, Sustainable, and Insightful partner by our clients, rather than simply a vendor. Our guiding principle is elegantly simple "Customer First, Cheers Later!"
As a minority-owned small business, we exemplify a commitment to diversity and inclusivity. Our dedication to quality and excellence is evident through our ISO 9001:2015 and 27001:2013 certifications, as well as our CMMI Level 3 certification, attesting to our adherence to industry-leading standards and best practices.
We efficiently cater to various governmental and commercial projects through GSA MAS Schedule, CMS-SPARC, Seaport-e, MD State CATS+, Prince George's CATS, WSSC CATS, CIO-SP3, ITSSC II, and other channels. Additionally, our Minority Business Enterprise (MBE) certifications in Maryland and Virginia solidify our standing as a trusted and reliable partner in the industry.
At ISSI, we thrive on building strong relationships with our clients, always aiming to surpass their expectations by providing innovative solutions that drive their success. We believe in staying ahead of the technological curve, enabling us to adapt and flourish in an ever-evolving IT landscape.
Similar Jobs
It looks like there aren't any Similar Jobs for this job yet.
Search all similar jobs