Overview
On Site
USD 24.00 - 25.00 per hour
Contract - Independent
Skills
Performance Management
Project Management
Help Desk
Issue Tracking
UPS
iPhone
Tablet
Repair
Legacy Systems
Storage
Telecommunications
Servers
Audiovisual
Customer Satisfaction
Preventive Maintenance
Microsoft Windows
OS X
Linux
Unix
Laptop
Printers
Microsoft Office
WebEx
Management
Microsoft Azure
Dell
HP
IBM
EMC
Cisco
Microsoft
CompTIA
Network+
Microsoft Certified Professional
Technical Support
Computer Hardware
Computer Networking
Communication
Attention To Detail
Privacy
Marketing
Job Details
Location: Austin, TX
Salary: $24.00 USD Hourly - $25.00 USD Hourly
Description: Our client is currently seeking a Technical / Deskside Support IV
Technical / Deskside Support IV - Onsite (Austin, TX)
Austin, TX -Onsite, 5 days/week
8:00 AM - 5:00 PM CST
Provides end-user support across US and international locations
Handles escalated tickets from helpdesk (calls, ticketing system, walk-ups)
Supports laptops, desktops, iPhones, tablets, printers, Office 365, SharePoint, OneDrive, WebEx, and other approved applications
Team workload: ~100-200 tickets/day distributed among 40 staff
Core Responsibilities
Install, maintain, service, and repair desk-side computer products and legacy systems (hardware, software, networking, OS).
Support enterprise servers, PCs, laptops, storage subsystems, telecom systems, and networking.
Provide call-taking and site-specific support.
Perform IMACs (installs, moves, adds, changes).
Test and certify PCs, networks, servers, and approved applications.
Troubleshoot and resolve hardware/software issues.
Support audiovisual setups in MS Teams rooms.
Ensure customer satisfaction through proactive communication and preventative maintenance.
May lead small projects or direct work of others.
Required Skillsets
OS Expertise: Windows 10/11, MacOS (heavy Mac usage site), Linux/Unix familiarity.
Hardware: Dell laptops (primary), Apple devices, printers.
Applications: Office 365, SharePoint, OneDrive, WebEx.
Tools: Intune, JAMF (Apple device management), Azure (log navigation).
Networking: Basic troubleshooting, internetworking, configuration.
Certifications (preferred): Dell, HP, Toshiba, IBM, EMC, Cisco, Microsoft, CompTIA, Network+. MCP/MCDST/MCSE desirable.
8+ years of deskside/end-user support experience.
Strong troubleshooting skills across hardware, software, and networking.
Excellent communication (verbal, written, interpersonal).
Independent, flexible, able to adapt to culture (will be lone tech onsite).
Quality-oriented with attention to detail.
Professional demeanor and customer-focused approach.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $24.00 USD Hourly - $25.00 USD Hourly
Description: Our client is currently seeking a Technical / Deskside Support IV
Technical / Deskside Support IV - Onsite (Austin, TX)
Austin, TX -Onsite, 5 days/week
8:00 AM - 5:00 PM CST
Provides end-user support across US and international locations
Handles escalated tickets from helpdesk (calls, ticketing system, walk-ups)
Supports laptops, desktops, iPhones, tablets, printers, Office 365, SharePoint, OneDrive, WebEx, and other approved applications
Team workload: ~100-200 tickets/day distributed among 40 staff
Core Responsibilities
Install, maintain, service, and repair desk-side computer products and legacy systems (hardware, software, networking, OS).
Support enterprise servers, PCs, laptops, storage subsystems, telecom systems, and networking.
Provide call-taking and site-specific support.
Perform IMACs (installs, moves, adds, changes).
Test and certify PCs, networks, servers, and approved applications.
Troubleshoot and resolve hardware/software issues.
Support audiovisual setups in MS Teams rooms.
Ensure customer satisfaction through proactive communication and preventative maintenance.
May lead small projects or direct work of others.
Required Skillsets
OS Expertise: Windows 10/11, MacOS (heavy Mac usage site), Linux/Unix familiarity.
Hardware: Dell laptops (primary), Apple devices, printers.
Applications: Office 365, SharePoint, OneDrive, WebEx.
Tools: Intune, JAMF (Apple device management), Azure (log navigation).
Networking: Basic troubleshooting, internetworking, configuration.
Certifications (preferred): Dell, HP, Toshiba, IBM, EMC, Cisco, Microsoft, CompTIA, Network+. MCP/MCDST/MCSE desirable.
8+ years of deskside/end-user support experience.
Strong troubleshooting skills across hardware, software, and networking.
Excellent communication (verbal, written, interpersonal).
Independent, flexible, able to adapt to culture (will be lone tech onsite).
Quality-oriented with attention to detail.
Professional demeanor and customer-focused approach.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.