Location: Austin, TX
Salary: $24.00 USD Hourly - $25.00 USD Hourly
Description: Our client is currently seeking a Technical / Deskside Support IV/ Help desk
Technical / Deskside Support IV - Onsite (Austin, TX)
Austin, TX -Onsite, 5 days/week
8:00 AM - 5:00 PM CST
Provides end-user support across US and international locations
Handles escalated tickets from helpdesk (calls, ticketing system, walk-ups)
Supports laptops, desktops, iPhones, tablets, printers, Office 365, SharePoint, OneDrive, WebEx, and other approved applications
Team workload: ~100-200 tickets/day distributed among 40 staff
Core Responsibilities
Install, maintain, service, and repair desk-side computer products and legacy systems (hardware, software, networking, OS).
Support enterprise servers, PCs, laptops, storage subsystems, telecom systems, and networking.
Provide call-taking and site-specific support.
Perform IMACs (installs, moves, adds, changes).
Test and certify PCs, networks, servers, and approved applications.
Troubleshoot and resolve hardware/software issues.
Support audiovisual setups in MS Teams rooms.
Ensure customer satisfaction through proactive communication and preventative maintenance.
May lead small projects or direct work of others.
Required Skillsets
OS Expertise: Windows 10/11, MacOS (heavy Mac usage site), Linux/Unix familiarity.
Hardware: Dell laptops (primary), Apple devices, printers.
Applications: Office 365, SharePoint, OneDrive, WebEx.
Tools: Intune, JAMF (Apple device management), Azure (log navigation).
Networking: Basic troubleshooting, internetworking, configuration.
Certifications (preferred): Dell, HP, Toshiba, IBM, EMC, Cisco, Microsoft, CompTIA, Network+. MCP/MCDST/MCSE desirable.
8+ years of deskside/end-user support experience.
Strong troubleshooting skills across hardware, software, and networking.
Excellent communication (verbal, written, interpersonal).
Independent, flexible, able to adapt to culture (will be lone tech onsite).
Quality-oriented with attention to detail.
Professional demeanor and customer-focused approach.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: cxjudgpa
- Position Id: 1110782
- Posted 30+ days ago
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