SAP Consultant Support / AMS - Lincoln Softtech LLC - Houston, TX, US | Dice.com

Lincoln Softtech LLC

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SAP Consultant Support / AMS

Houston, TX, US • Posted 11 hours ago • Updated 11 hours ago

Contract Independent

Contract W2

On-site

Depends on Experience

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Job Details

Skills

SAP modules
HCM
Basis/Technical
ServiceNow
ITIL

Summary

Job Title: SAP Consultant Support / AMS
Location: Houston, Texas(onsite)

6+ Months

Experience Required: 8+ years in SAP Application Management / Support Projects
Key Responsibilities:
Category Responsibilities
Incident & Problem Management - Handle day-to-day SAP incidents, service requests, and problem tickets.
- Analyze recurring issues and propose permanent fixes.
- Maintain SLA compliance for ticket resolution.
Change & Enhancement Management - Gather business requirements and deliver minor enhancements and change requests.
- Conduct functional/technical impact analysis and regression testing.
- Prepare functional specifications and coordinate with ABAP or integration teams.
User & Business Support - Provide L2/L3 support to end users across business functions.
- Conduct user training, knowledge-sharing, and documentation updates.
- Engage in monthly business connect sessions to identify improvement opportunities.
System Monitoring & Optimization - Perform system health checks, job monitoring, and data consistency checks.
- Suggest technical and process improvements to enhance system efficiency.
Governance & Reporting - Track metrics like SLA adherence, ticket trends, and user satisfaction.
- Participate in weekly/monthly governance meetings and provide status reports.
Required Skills and Experience:
8+ years of SAP experience with at least 5 years in Support/AMS roles.
Expertise in one or more SAP modules: HCM, or Basis/Technical.
Expertise on SAP BTP infrastructure and Hyperscalers.
Strong knowledge of incident/change management processes (ITIL framework).
Experience in integration points between SAP modules and external systems.
Proficiency in preparing functional/technical specifications and performing UAT.
Experience with ServiceNowpreferred.
Strong analytical, communication, and client-handling skills.
Ability to work in 24x7 support model or rotational shifts if required.
Nice to Have:
Experience in SAP Cloud or BTP integration scenarios.
Certification in relevant SAP module(s) or ITIL.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91138517
Position Id: 8829467
Posted 11 hours ago

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