Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Job Title: Senior Program Manager - Technology Delivery & Client Engagement (Hyderabad)
Overview
We are looking for a Senior Program Manager based in Hyderabad who can support local client interactions, drive delivery excellence, and represent leadership in day-to-day engagements. This role balances program management, foundational technical understanding, and strong communication skills to ensure smooth delivery across multiple workstreams.
The ideal candidate is proactive, dependable, and comfortable engaging directly with senior client partners. While not a hands-on technical role, it requires a solid grasp of modern engineering practices, cloud fundamentals, and structured delivery models.
Key Responsibilities
Client Engagement & Stakeholder Management
Serve as the local point of contact for client stakeholders in Hyderabad, representing leadership in meetings, reviews, and escalations.
Build strong working relationships with business teams, product owners, and technology partners.
Understand client priorities and ensure delivery teams stay aligned with expectations.
Proactively address gaps, risks, or blockers before they become issues.
Program & Delivery Management
Lead planning, execution, and monitoring of multiple application development initiatives.
Maintain clear project plans, schedules, risks, issues, and dependencies.
Drive governance through structured reporting, dashboards, and communication routines.
Ensure delivery teams meet milestones, quality gates, and release commitments.
Technical Oversight (Foundational)
Provide guidance on SDLC processes, architecture considerations, and environment readiness.
Ensure teams follow standards for API development, cloud deployments, and security controls.
Coordinate with engineering leads to support CI/CD processes, testing readiness, and release management.
Bring enough technical grounding to challenge decisions and ensure alignment-not to write code.
Compliance & Quality Awareness
Support compliance requirements in regulated environments (GxP/FDA/EMA) where applicable.
Ensure documentation, change control, and audit preparedness are properly followed.
Work with QA and engineering teams on test strategies, performance checks, and UAT cycles.
Team Coordination & Leadership
Partner with onshore/offshore engineering and project teams to drive aligned delivery.
Support onboarding, team engagement, and continuous improvement efforts.
Encourage accountability, clear communication, and a positive delivery culture.
Vendor & Partner Coordination
Work with vendor and partner teams for delivery alignment, SLA adherence, and issue resolution.
Support contract reviews and vendor performance analysis.
Account Growth & Continuous Improvement
Identify inefficiencies, improvement opportunities, and areas for streamlining delivery.
Provide leadership with insights on team performance, client expectations, and program health.
Support proposal inputs, estimations, and roadmap planning when needed.
Required Skills & Experience
8-12 years of total experience, with strong experience in program or project management within technology environments.
Good understanding of application development fundamentals, cloud-native concepts, and DevOps practices.
Strong client-facing experience with the ability to handle conversations, escalations, and planning discussions.
Skilled in communication, stakeholder management, and structured delivery practices (Agile/SAFe preferred).
Experience working in regulated industries (Life Sciences ideal, not mandatory).
Ability to coordinate distributed teams and manage multiple concurrent initiatives.
Preferred Skills
Awareness of modern architecture patterns and secure SDLC practices.
Exposure to compliance frameworks (GxP, ISO, SOC).
Understanding of AI/ML or modern digital platforms.
Experience managing vendors or multi-partner engagement.
Tools & Platform Exposure
Jira, Confluence, MS Project, Smartsheet
Office 365, Teams, SharePoint
CI/CD visibility (GitHub Actions, Azure DevOps)
Cloud familiarity: AWS, Azure, Google Cloud Platform
Observability basics: Grafana, ELK, Prometheus
Compensation
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 90666340
- Position Id: 11508
- Posted 2 days ago
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