Salesforce Architect

We are seeking a skilled professional to join our dynamic team. This role involves working with Salesforce Service Cloud architecture, ensuring alignment with business goals and enterprise standards.
Day-to-Day Duties:

• Define end-to-end Salesforce Service Cloud architecture.
• Design scalable solutions across Case Management, Omni-Channel, Knowledge Base, Live Agent, CTI, and Email-to-Case.
• Lead the design of data models, security models, and sharing architectures.
• Develop integration strategies using REST/SOAP APIs, Platform Events, and middleware tools like MuleSoft, Informatica, or Dell Boomi.
• Evaluate and recommend AppExchange products and third-party tools.
• Create solution blueprints, sequence diagrams, and architecture documentation.

Technical Leadership:

• Serve as the technical authority for Salesforce implementations.
• Enforce governance standards, design patterns, and best practices.
• Perform code reviews and solution assessments.
• Mentor development teams and guide them on Apex, LWC, Integration, and Performance Optimization.

Stakeholder & Delivery Management:

• Collaborate with business analysts, project managers, and client stakeholders.
• Participate in solution estimation, RFP responses, and pre-sales activities.
• Work with cross-functional teams to ensure seamless end-to-end solution delivery.
• Support release planning, DevOps strategy, and CI/CD pipelines.

Governance & Quality:

• Ensure compliance with Salesforce best practices and data security policies.
• Establish and maintain architecture governance frameworks and technical documentation.
• Lead performance reviews, scalability assessments, and security audits.

Basic Qualifications

• Minimum 10 years of experience with Apex, Lightning Web Components (LWC), SOQL/SOSL, REST/SOAP APIs.
• Strong understanding of Salesforce data model, security, and integration architecture.
• Proven track record of leading large-scale enterprise implementations.
• Familiarity with DevOps tools (Copado, Jenkins, Git, Gearset) and CI/CD automation.
• Experience in Agile delivery frameworks and global delivery models.
• Excellent communication, presentation, and stakeholder management skills.

Preferred Qualifications

• Salesforce Certified Technical Architect (CTA) or actively pursuing CTA.
• Knowledge of Field Service Lightning (FSL), Einstein Bots, or Salesforce Industries (Vlocity).
• Experience integrating Salesforce with legacy or cloud-based systems (AWS, Azure, SAP, etc.).
• Familiarity with Agile at Scale (SAFe, LeSS) and multi-cloud Salesforce implementations.

Personal Attributes

• Strategic thinker with strong problem-solving and analytical skills.
• Excellent leadership and team collaboration abilities.
• High attention to detail and commitment to quality.
• Ability to manage multiple priorities and communicate effectively with both technical and business audiences.

Salesforce Certifications (Mandatory)

• Application Architect or System Architect
• Platform Developer I & II
• Service Cloud Consultant