Helpdesk Technician 3

Title: Helpdesk Technician 3 -
Location: 100% on site in Carson City NV
Duration: 3 to 5 months duration
Compensation: $25.00-$30.00/Hour
Work Requirements: , Holders or Authorized to work in the U.S.

Experience and Skills Required
Graduation from high school or equivalent and five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, three years of which must have included IT work experience in a user support role;

Detailed knowledge of:
* commercially available operating systems and applications used by the agency;
* help desk applications configuration as used for change/problem management;
* principles and practices of a computer system and peripheral devices as needed to monitor a system;
* user password security principles and practices.

Working knowledge of:
* database principles;
* network domains and login procedures;
* web browser capabilities and the difference between intranets and the Internet.

General knowledge of:
* at least one programming language, such as Pascal, COBOL, Natural, Fortran, BASIC, or html for understanding as applies to queries used in common applications;
* network troubleshooting.

Ability to:
* create and use disk images;
* provide or develop documentation of systems, jobs, programs, and audit documentation for completeness and accuracy;
* provide testing support by assisting in the monitoring of program tests and reviewing computer output and identifying errors;
* restore data from backup media;

Experience and Skills Preferred-
* Detailed knowledge of: departmental policies and procedures related to help desk support; agency
* change/problem management plan. Working knowledge of: hardware and software specific to an agency.
* Ability to: train and lead assigned personnel; monitor operations in the absence of a supervisor.

OTHER:
Must be able to pass a criminal background check before starting work.
You must be able to work Pacific Time work hours Mon Fri, 8AM 5PM on site.

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• and much more!

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions Privacy Policy and INSPYR Solutions AI and Automated Employment Decision Tool Policy: . By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.