Job Description
Team: Supporting the plan sponsor station within net benefits-the clients that hire us to manage their benefits, this is the portal that is used. Build a relationship with their design partner that carves out the relationship with their experience-communicate to build toward collaboration.
Nice to have: Figma Familiar with AI platforms-not required Want candidates that work in the UX space, creating websites and/or mobile apps. Writers from the advertising/creative side who have digital experience would also be qualified for what we need. Additionally, learning experience design/instructional design skills are pretty transferable.
UX Writer/ Content Strategist
As part of the User Experience Content team, you’ll help shape the language for some of the most visited digital experiences in financial services—including Fidelity.com, NetBenefits.com, and our flagship mobile app. Our team connects users with the right Fidelity products and services by crafting clear, engaging, and purposeful content.
Hybrid role requiring you to be local to Boston, MA, Smithfield, RI or Jersey City to work at every other week.
The candidate we’re looking for has a few years of writing experience and is looking to deepen their skills in UX writing while developing content strategy skills, all within a supportive, collaborative environment.
Day to day, you’ll collaborate closely with UX designers, UX researchers, product managers, marketing teams, and compliance teams to create cohesive user-centered experiences. The content you’ll create helps guide customers through complex financial topics and complete tasks, all while feeling confident in their decisions. You’ll contribute to projects from concept through execution, helping ensure our content is user-centered, consistent, and aligned with business goals.
· Write and edit UX copy for web and mobile experiences, including navigation, user flows, and transactional content.
· Translate complex financial concepts into clear, conversational language.
· Contribute to content strategy efforts, including voice and tone, personalization, content mapping, information architecture, and sitemap development
· Use data, research, and customer feedback to iterate and improve content over time.
· Ensure content meets accessibility, legal, and brand standards.
- 5–7+ years of professional writing experience in UX writing, copywriting, or technical writing. Experience in financial services is a plus, but a strong portfolio that demonstrates your skills is essential.
- A versatile writer who can tailor messaging for diverse audiences—whether it’s individual investors, small business owners, or enterprise clients.
- A clear communicator who can break down complex topics into conversational, approachable language.
- A strategic thinker who can zoom out to see the big picture, then translate it into cohesive, connected content blocks.
- A curious collaborator who asks the right questions and works effectively with business partners, legal teams, and cross-functional stakeholders.
- Experience creating personalized content across mobile and web platforms.
- A team player with a track record of successful collaboration with Design, Marketing, and Product teams
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