Senior Manager, Product Management: Premium Products & Experiences

Senior Manager, Product Management: Premium Products & Experiences

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

Premium Products & Experiences creates brand defining offerings for Mainstreet, Upmarket, and Premium customers that drive sustainable growth for our business. Within PPX, the fast-growing Capital One Travel team seeks to transform the way customers book travel. Our mission is to grow and develop our product into an industry leading travel booking platform that delivers unique, differentiated benefits to our millions of customers while also powering the headline marketable benefits of our credit card products.

In this role, you will sit at the forefront of Travel Growth, leading Marketing Delivery Strategy & Execution, including things like the build-out of an ecosystem of personalized, triggered messaging and helping us evolve the range of capabilities in our marketing toolkit that we can leverage to drive deeper loyalty and customer stickiness. You will serve as a lead strategist in partnering with Travel Tech to determine how we can advance our infrastructure to become even more sophisticated and efficient in making groundbreaking customer-facing campaigns come to life. You will also spearhead Travel's efforts to innovate and accelerate the operational pace at which we can launch campaigns.

In this role, you'll be expected to demonstrate proficiency in four key areas:

Human Centered

• You'll partner closely with Business Analysts, Marketers, Horizontal Product, and Tech (across Travel and Card) to understand and influence the holistic Growth vision of the business
• You'll convert this understanding into a coordinated and thoughtful path to evolve the suite of capabilities that underpin our shared marketing vision
• Business Focused
• You'll oversee the build and execution of complex, cross-functional campaigns that power Travel-related experiences that leverage our marketing infrastructure
• You'll own and prioritize the long-term (12-18 months) product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that and your team will be successful
• You'll define KPIs for your product and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates

Technology Driven

• You'll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business
• You'll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you're using the best tool for the job

Transformational Leadership

• You'll challenge the status quo and help us chart new ways of working that position the business for more efficient, fast-paced growth
• You'll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams
• You'll be responsible for attracting and retaining top talent to your team and mentoring and developing associates on their product career

We want you if you are:

• Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
• Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they're doing what they're doing. You always can rally associates to work with you.
• Do-er. You're biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You're well organized, able to multitask and able to prioritize your work.
• Passionate & Customer Focus. You care about growing others and bringing them together around what's possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.
• Fearless. Big, undefined problems don't frighten you. You can work at a tiny crack until you've broken open the whole nut. You are comfortable saying no. Ambiguity doesn't scare you; driving clarity out of ambiguity is actually fuel to you.
• Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.
• Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.

What this role can offer you:

• The opportunity for variety in work. Capital One Travel is still on our early growth journey, and has a multi-year roadmap to deliver on our business & customer goals. There will be new challenges and new opportunities as we continue to deliver new features, improve our product, and enhance our marketing strategies.
• The opportunity for visibility. Working in a customer-facing organization, Capital One Travel is a key tenant of bringing Capital One to the premium customer segment. This comes with an outsized level of executive support, and the opportunity to work with senior stakeholders.
• The opportunity for well-rounded learning. The Capital One Travel team is very well rounded and has deep knowledge & expertise across product strategy, marketing & growth strategy and financial analysis. We also partner very closely with teams in operations, tech, design, & marketing. This is a place where you can gain exposure to a wide variety of disciplines and learn from some of the best in the business.

Basic Qualifications:

• At least 5 years of experience working in Product Management
• At least 2 years of people management experience
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  
  • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products
• Experience with leveraging data infrastructure to enable customer-facing experiences
• Travel industry and/or marketing experience a plus

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $175,500 - $200,300 for Sr. Mgr, Product Management

New York, NY: $210,500 - $240,300 for Sr. Mgr, Product Management

McLean, VA: $193,000 - $220,300 for Sr. Mgr, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).