Remote Support Engineer (Low Voltage Drives) - Rockwell Automation - Remote in Milwaukee, WI, US | Dice.com

Rockwell Automation

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Remote Support Engineer (Low Voltage Drives)

Remote in Milwaukee, WI, US • Posted 30+ days ago • Updated 1 hour ago

Full Time

On-site

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Job Details

Skills

Agile
FOCUS
Debugging
Reporting
Software Engineering
Remote Support
RSS
Collaboration
Technical Support
Product Support
Documentation
Customer Satisfaction
Training
Legal
Authorization
Field Service
Regulatory Affairs
Motion Control
WebEx
DPI
PTC
Proposal Writing
Switches
Robotics
Health Insurance
Access Control

Summary

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

You will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems. You will respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. You will also report design, reliability and maintenance problems or bugs to design engineering/software engineering and may be involved in customer installation and training. You will offer support to customer/users where the product is highly technical or sophisticated in nature. This positions reports to the LVD/Motion supervisor. You will work hybrid out of Mequon WI, Milwaukee WI or Mayfield Heights OH.

Your Responsibilities:

Effectively solve customer issues over phone or web based interactions.
Represent Remote Support Services (RSS) during commercially sensitive I2R and Quality related product concerns.
Collaborate in a cross functional capacity and engage the proper resources to drive high profile technical support commercial issues to closure.
Responds to situations where first-line product support has failed to isolate or fix issues in malfunctioning equipment or software
Update and author Technical Notes and other documentation with solutions or workarounds to commonly experienced issues, how-to guides, videos, etc. to improve customer satisfaction and acceptance.
Participate in on-the-job-training and other Field opportunities to increase knowledge on new products and offerings.

The Essentials - You Will Have:

Bachelor Degree
Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred - You Might Also Have:

2+ years experience with related products or Field service experience.
Expertise in RA products such as Architectural and Component level Inverter drives i.e., PowerFlex750 series products, Legacy products, PF4xx, PF5xx products and solutions as well as Motion Control Drive systems
Knowledge of standard Rockwell Automation software: Studio5000, ControlLogix, DeviceLogix, Connected Components workbench (CCW), RSLinx, RSNetworx
Software tool skills: Webex , DPI platform, Vuforia/PTC Chalk, , Proposal Works
Advanced system knowledge of safety, networks utilizing Stratix switches, multi-axis control, and robotics

What We Offer:

Health Insurance including Medical, Dental and Vision
401k
Paid Time off
Parental and Caregiver Leave
Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
To learn more about our benefits package, please visit at ;/li>

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-AC1

#LI-Hybrid

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 .

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80180519
Position Id: 148041a3040d3ecbed9f41c7ddc9972
Posted 30+ days ago

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