Healthcare Application Specialist - Direct Only - Stone Search - Irvington, NY, US | Dice.com

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Healthcare Application Specialist - Direct Only

Irvington, NY, US • Posted 8 hours ago • Updated 8 hours ago

Contract W2

No Travel Required

On-site

Depends on Experience

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Job Details

Skills

5 yrs experience in IT customer service/support role
3-5 years of daily application support experience
Healthcare domain experience preferred with hands-on experience wiwth EMR/EHR systems
Strong M365 application and productivity tools
Ability to extract analyze and visualize data using Excel Access and/or Power BI
Experience with cloud based applications a plus
Experience with Teams andSharePoint preferred
Bachelor's Degree preferred

Summary

This is a 12 month CTH opportunity. Candidates must be US Permanent Residents.
This position is on-site with the potential for a hybrid arrangement once candidate is fully acclimated.
Hours are Monday thru Friday 10 am - 6 pm with some OT and rotation for on-call duties.

The Application Analyst is part of a team responsible for the ongoing support of business applications, including cloud-based solutions, and both package and custom solutions. The Application Analyst will become a technical resource on the supported applications and will learn and understand the key technical processes. The Application Analyst works closely with other IT staff and third-party vendors, as applicable. This position also participates in coverage of the Help Desk, as necessary, including weekend coverage.

DUTIES and RESPONSIBILITIES:

Responsible for the day to day maintenance of the assigned applications to include providing tier 1 and tier 2 application support for systems of responsibility: log and track issues to resolution; perform analysis of issues to either resolve or escalate; identify workarounds where necessary, communicate & coordinate with vendor support teams and internal IT staff.
Configure, maintain, upgrade, deploy and install applications and/or application changes in compliance with software development life cycle procedures.
Participate in planning, implementation and testing of package software upgrades and configurations of available package software features and functions.
Organize and prioritize tasks per an established timeline and follow-up to ensure appropriate completion.
Provide knowledge transfer within the team, share best practices with team members to enhance the quality and efficiency of customer support and contribute to the knowledge base.
Create and maintain support documentation related to in scope application support issues. Develop and maintain standard operating procedures as appropriate.
Identify and recommend improvement of applications support processes.
Utilize analytical and problem-solving skills to investigate, document, and resolve application issues in a timely and courteous manner.
Ensure all production changes are made in accordance with lifecycle methodology and risk guidelines.
Provide operational support by investigation, documentation, and resolution of application issues for the business area and corporate departments.
Create end-user accounts, terminate access, and change access based on established procedures. Ability to work well individually as well as in a team environment
Excellent customer service/interpersonal skills
Ability to be on-call when required
Proven ability to learn quickly and independently train themselves on existing and new technologies and technology platforms

POSITION QUALIFICATIONS:

Minimum 5 years formal education or equivalent in IS field, with Bachelor s degree preferred.
Minimum 5 years Customer Service or Technical Support experience required.
Minimum 3-5 years of day-to-day application support experience, preferably within healthcare environments leveraging EMR/EHR systems. Hands-on experience with eClinicalWorks, Netsmart myEvolv, or comparable EMR platforms highly preferred; working knowledge of clinical workflows, billing integrations, and data interoperability a plus.
Strong analytical and communication skills.
Strong working knowledge of Microsoft 365 applications and productivity tools, with demonstrated ability to extract, analyze, and visualize data using Excel (Power Query/PivotTables), Access, and/or Power BI (Plus) to support reporting and operational insights.
Experience with Cloud based applications a plus.
Proficiency with modern collaboration and cloud platforms such as Microsoft 365, Teams, and SharePoint; familiarity with cloud-hosted EMR solutions and secure data handling best practices preferred.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10238328
Position Id: 8830134
Posted 8 hours ago

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Healthcare Application Specialist - Direct Only

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