AI Engineer- CCAI, NLP, C#, Python, Java Script, Application development,

Columbus, OH, US • Posted 14 hours ago • Updated 14 hours ago

Full Time

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

CCAI
NLP
C#
Python
Java Script
Application development
Network Design
powet paltform solution
Database management

Summary

Job Description

AI Engineer Role:
JFS is seeking an experienced Artificial Intelligence (AI) Engineer, who possesses extensive knowledge and hands-on experience in developing intelligent chatbot solutions using both Microsoft Bot Framework and Google Cloud Contact Center AI (CCAI). This role includes developing traditional and generative AI solutions using platforms such as Google CCAI Services, Microsoft ecosystem, and will also assist with supporting and modernizing On-Prem SharePoint applications to M365. Responsibilities include building conversational interfaces, integrating with natural language processing (NLP) or generative AI, effective prompt engineering, connecting chatbot systems to other software applications, supporting SharePoint On-Prem applications, and modernizing existing SharePoint On-Prem systems to M365 as needed. AI Engineer is also responsible for designing and delivering data access through APIs, and ensuring that these solutions are securely deployed. The goal is to create AI and M365 applications that are innovative and help to improve customer experience and worker efficiency. For AI Chatbots, this means creating a chatbot experience that is not only conversational but also natural, engaging, and intuitive.

Responsibilities include:
Skills and Credentials:
Experience

Developing and maintaining Microsoft and Google AI applications including but not limited to Conversational Agents and Generative AI solutions that interact with web services, APIs, and other software applications.
Building new M365 solutions to replace existing On-Prem SharePoint applications.
Designing and architecting AI/Gen AI chatbot solutions, including determining the necessary features, user flow, API development and integration with other systems.
Developing and maintaining Generative AI solutions using AWS Bedrock and other AWS services as needed for specific AI solutions.
Implementing and tuning NLP techniques to improve chatbot’s understanding and response accuracy.
Training and deploying AI models.
Creating and utilizing Dashboards to monitor chatbot performance.
Creating custom indexes, managing data sources, and tuning intent matches to improve accuracy and relevance of results within the chatbot context.
Designing conversational flows that provide a seamless and intuitive user experience. Strong focus on making the chatbot interactions as human-like and engaging as possible.
Analyzing chatbot interaction data to identify patterns, trends, and areas for improvement. Preparing reports on chatbot performance metrics.
Identifying and resolving issues related to chatbot performance, including debugging and updating the system as necessary.
Ensuring the chatbot complies with data privacy laws and maintaining high standards of security, especially when handling sensitive user data.
Working effectively with cross-functional teams, including business analysts, UX designers, and project managers. Good communication skills are essential.
Collaborating effectively with AI Center of Excellence (CoE) sub-committee team members to incorporate established standards, adhere to CoE procedures, and ensure that solutions align with target architectures and technology roadmaps.
Planning, initiating, and leading proof-of-concept (POC) efforts to evaluate emerging technologies.
Technical writing using Word, PowerPoint, Visio, and SharePoint.
Writing effective Gen AI Prompts to ensure proper Gen AI output that meets the business need and aligns with State of Ohio and JFS Gen AI standards.
Creating Copilot plugins or custom copilots/agents using Copilot Studio.
Automating workflows with Power Automate and integrating AI-driven logic.
Building AI applications that retrieve and act on SharePoint, Teams, or Outlook data.
Integrating AI applications with Microsoft Graph and enterprise data sources.
Building proof-of-concept chatbots and agents that demonstrate business value.
Collaborating with governance teams to align with compliance measures.
Extensive knowledge of developing AI applications using Microsoft’s Bot Framework and Microsoft Copilot Studio. Familiarity with Azure services like Azure Bot Service, Azure AI Search, Azure AI Language Service, Azure Open AI, Graph API, Semantic Kernel, and Microsoft Copilot is very important.
Ability to integrate chatbots with various Microsoft services such as Outlook, SharePoint, Teams, etc., [DH1] and third-party APIs to enhance functionality.
Knowledge and experience with engineering effective Gen AI prompts, fine-tuning models, and implementing Retrieval Augmented Generation (RAG) approaches for Gen AI applications.
Ability to develop and maintain existing AI Virtual Assistant using Google CCAI Services, create and utilize Looker Dashboards for performance monitoring of implemented chatbots is needed.
Ability to develop and maintain Generative AI solutions using AWS Services ecosystem.
Strong programming skills in languages such as C#, .NET, JavaScript, and Python. Experience in developing, testing, and deploying chatbot applications.
Knowledge and experience with M365 solutions (SharePoint, Power Apps, Power Automate, Power BI, etc.).
Ability to support SharePoint 2016 On-Prem applications.
Ability to modernize SharePoint 2016 On-Prem applications to M365 technologies.
Ability to facilitate and lead discussions with business SME’s.
Ability to create and present Chatbot proposals and communicate both business and technical concepts.
Ability to lead and conduct emerging technology analysis and conduct proof of concept initiatives.
Experience in training and deploying AI models.
Experience in leading efforts to create technology solutions and architectures impacting critical areas of the business.
Ability to establish and maintain a high-level of customer trust and confidence.
Ability to think critically and solve problems.
Strong consultative skills at a cross-functional level.
Bachelor's degree in Computer Science, Information systems or related discipline, or equivalent and extensive related project experience; Master’s degree preferred.
Five years of experience in IT, with 2 years SharePoint experience, five years .NET Developer experience.
Three years’ AI Developer experience using Microsoft Bot Framework or Google CCAI platforms
Minimum one year’s experience with Power Platform Solution development
Minimum of five years of hands-on design and implementation experience in IT, with knowledge in a minimum of two of the following technical disciplines:
Application development
Network design
Middleware
Servers and storage
Database management Operations

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91142794
Position Id: 8856017
Posted 14 hours ago

Company Info

About SSTech LLC

SSTech LLC specializes in IT consulting, focusing on understanding client needs and providing skilled professionals to meet those requirements. Whether it’s through project-based consulting, staff augmentation, or full-scale IT solutions, the firm likely works closely with clients to identify technology gaps and deliver the right talent and expertise.

SSTech LLC is a dynamic and rapidly growing IT staffing and consulting firm headquartered in Irving, TX. With years of experience in the industry, we specialize in delivering innovative technology solutions and augmenting our clients’ IT teams with top-tier professionals. We pride ourselves on our commitment to integrity, honesty, and excellence in service.

Founded on the core values of integrity, technological insight, and customer satisfaction, SSTech LLC has built a reputation for providing reliable, high-quality IT staffing solutions. Our team works closely with clients to understand their unique needs and ensure that the right talent is deployed at the right time, empowering businesses to achieve their technology goals.Whether you’re looking to expand your IT staff, implement a cutting-edge technology solution, or need specialized expertise for a critical project, SSTech LLC is your trusted partner in success

SSTech LLC provides premier IT staffing services designed to help businesses develop and deploy innovative IT solutions that reduce costs and enhance performance across large enterprises worldwide. Our primary focus is on building mission-critical business applications engineered for optimal performance, scalability, and reliability.

With a deep understanding of the complexities facing modern enterprises, SSTech LLC ensures that our IT solutions not only meet the current needs of our clients but are also flexible and scalable to adapt to future demands. We specialize in delivering high-performance systems that are built to scale predictably, while maintaining the highest levels of reliability, security, and efficiency.

Whether you’re looking to streamline operations, enhance productivity, or develop cutting-edge applications, SSTech LLC is your trusted partner for building technology solutions that power business success on a global scale.

We are driven by core value and we are confident that when you select us as your IT Business Solutions Partner, we help businesses to move forward , faster by combining deep industry experience and frictionless technology delivery. Businesses today require transformational change at a scale and speed that defies traditional ways of working. We spark change through our digital transformation hub that delivers deep digital engineering and industry expertise through client-specific and integrated agile scrum teams.The SSTech LLC team is focused on delivering customer satisfaction by providing world-class IT services to the dynamic and developing high-technology market

SSTech LLC is a dynamic and fast growing company with headquarters in Dallas, Texas, USA. Through close relationships with partners , SSTech LLC has an extended presence in India.

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