Data Center Operations Lead

Role: Data Center Operations Lead

Location: Rockville, MD ( 100% onsite)

Duration: Fulltime

Responsibilities:

• This is a 100% hands-on technical role (not just lead).
• Lead the data center operations team, providing guidance, training, and support to ensure high performance and operational excellence. Act as the primary point of contact for all data center-related issues and escalations.
• Candidate must have strong Windows/Linux/AD/DNS/DHCP/Azure AD Application Management/VxRail/VMWare Management/Backup/Storage and Server Hardware management.
• Exposure to AWS/Azure/OCI is preferred.
• Active Directory and Cloud Services
• Administer Azure AD, manage security groups, GPO, SSO, and application configurations.
• Handle public cloud directory services, Oracle IDCS, network/file shares, SCP policies, privileged user management, and service account passwords.
• Conduct AD audits, schema updates, backup/restore services, and assist with JSOX, FDA, and GQS audits.
• Manage ticket queues and follow up on aging tickets.
• End-to-end support for Active Directory Domains (Azure AD, AD security groups, GPO, SSO, application configurations, etc.
• Oversee the daily operations of data center facilities, ensuring high availability and reliability of all systems.
• Manage data center infrastructure technology stack end to end VMWare/VxRail/Citrix/Logic Monitor/Moog Soft/AD/Azure AD SSO, Azure Security Policy/PKI/Windows & Linux Servers/Vulnerability management/Beyond Trust Password Safe and AD-Bridge/Storage & Backup tools etc.
• Ensure adherence to operational standards and best practices.
• Drive the major incidents and potential incidents end to end with periodic updates to client stakeholders for approvals/recommendations.
• Lead, mentor, and manage a team of data center operation engineers offshore.
• Provide guidance and support for professional development and performance improvement.
• Coordinate and manage the team's daily activities, ensuring alignment with organizational goals and priorities.
• Lead the response to data center incidents, ensuring timely resolution and minimal impact on business operations.