Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
- Entity: Corporate
- Department: Physician Billing Office B- Community Connect Practices
- Location: Remote with occasionally travel.
- Hours: 8hr Days
Summary:
The role of the Principal Training and Development Specialist is to conduct training classes and provide instruction on various technical topics, including but not limited to the healthcare system EHR (electronic health record). The Principal Training and Development Specialist is a subject matter expert providing ongoing and just-in-time end user PennChart e-Health training for new and existing staff. The Principal Training and Development Specialist participates in IS Projects to provide training support on new functionality. The Principal Training and Development Specialist serves as a liaison between the application/system analysts and business units to communication system changes and explain complex information to non-technical audiences. Epic certification is required within 1 year of hire.
Seeking a candidate with strong communication and follow up skills.
Responsibilities:
- Develops/revises, delivers, and maintains training materials for PennChart e-Health applications, as it relates to current state, future state, upgrade and system changes
- Maintains competency with application enhancements as they relate to business process, current technology, software and hardware
- Prepares and maintains communication materials for end users related to PennChart e-Health system changes
- Evaluates the effectiveness of PennChart e-Health training which includes soliciting participant feedback and making program improvements to meet end user needs.
- Participates in IS projects to provide assistance with workflow analysis, training development and delivery and end user support. This participation covers new to PennChart e-Health practices/hospitals and application enhancements.
- Completes build of MST environments during specified rebuild times for application training. Continues maintenance of those environments between rebuilds.
- Acts as a liaison with the Clinical Informatics Liaisons and other operational education/support groups to provide end user support
- Recruits and signs off on Credentialed Trainers (CT) from operational units to assist with training. Maintains regular contact with CTs as training content changes.
- Maintains any application certification
- Tests and validates changes/enhancements prior to implementation by the system administrators/application analysts
- Provides at the elbow support for enhancement, project or new hire onboarding
- Obtains Revenue Cycle expertise from American Association of Healthcare Administrative Management (AAHAM) through certifications, webinars, and meetings to assist in coaching and examination proctoring
- Responsible for course creation and end, Microsoft Office and other systems and software used by Pt Accounting staff
Credentials:
- Certified Epic Trainer Status within 1 year of hire
Education or Equivalent Experience:
- H.S. Diploma/GED (Required)
- And 4+ years Progressively responsible positions in a multi-specialty physician billing operation (Required)
- 2+ years' Experience as an Epic Certified Principal Trainer. Clinical, ancillary, revenue cycle operations experience in related field or information technology experience. Experience in providing end user support and training in a clinical care setting. (Required)
- Bachelor of Arts or Science (Preferred)
- 5+ years Clinical care or health care related setting (Preferred)
- 3+ years' Experience in providing end user support (Preferred)
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
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