Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled)
Malvern, PA, US • Posted 4 hours ago • Updated 4 hours ago

GenAquarius LLC
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Job Details
Skills
- architecture
- Dynamics 365
- Copilot
- AI
- plug-ins
- Dataverse
- Azure
- CRM
- JavaScript
- TypeScript
- PCF
- C#
Summary
Job Title: Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled)
Location: Malvern PA
Duration:10-12 Months
Role Summary
Leads enterprise architecture for Dynamics 365 Sales and Customer Service with a strong product-first mindset, maximizing out-of-the-box capabilities, embedding AI/Copilot, and ensuring scalable, secure, high-performance solutions with minimal custom code.
Key Responsibilities
Design solutions leveraging native Dynamics 365 Sales & Service features: BPFs, SLAs, queues, routing, forecasting, relationship analytics, and knowledge management.
Architect Dataverse data models and security (BUs, teams, hierarchy, FLS) aligned to enterprise compliance and scale.
Identify and implement Copilot and AI use cases: agent assist, case summarization, next-best-action, sentiment, and intelligent routing.
Define extensibility only where required using plug-ins, PCF, Azure Functions, Logic Apps, and Service Bus.
Architect integrations using Dataverse APIs and Azure Integration Services with ERP and core LOB systems.
Own ALM, CI/CD, solution strategy, and environment governance.
Establish monitoring, telemetry, and incident response using App Insights and platform diagnostics.
Act as technical authority, leading architecture reviews and mentoring architects and engineers.
Required Skills & Experience
12+ years in CRM / Microsoft Business Applications architecture, with deep hands-on experience in D365 Sales & Customer Service.
Expert knowledge of product capabilities and configuration-led design.
Strong Dataverse, SDK, plug-in pipeline, and security model expertise.
Advanced C#, JavaScript/TypeScript, PCF, and Azure integration architecture.
Proven experience driving platform adoption, reducing customizations, and enabling AI-driven productivity.
- Dice Id: 91171539
- Position Id: 8857776
- Posted 4 hours ago
Company Info
About GenAquarius LLC
At GenAquarius, we specialize in building next-generation platforms powered by Artificial Intelligence (AI), Machine Learning (ML), and Cloud technologies, all enriched with exceptional Customer Experience (CX) practices.
Our focus goes beyond technology — we craft user-friendly, intuitive experiences infused with care, empathy, and warmth, ensuring that every solution we deliver makes a meaningful impact. Our work spans industries, empowering organizations to unlock new possibilities and stay ahead of market shifts.

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