Corrigo Systems Administrator

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Corrigo Systems Administrator - JLL

What this job involves: As a Corrigo Systems Administrator at JLL, you will provide operational and technical administration of Corrigo while supporting the alignment of operational processes, platform initiatives, product enhancements, and managing implementation of required changes. This role requires you to work onsite at the client's headquarters in Oakland, California, while being responsible for time-sensitive responses to assigned accounts and clients. You'll serve as the designated Corrigo Systems Administrator responsible for overall system integrity while supporting the account team and overseeing proper system use and configuration that meets internal and client objectives reflecting JLL's commitment to digital excellence and operational efficiency.

What your day-to-day will look like:

System Administration and Configuration:

Serve as designated Corrigo Systems Administrator responsible for overall system integrity and supporting account teams

Oversee proper system use and configuration to meet internal and client objectives while ensuring optimal system performance

Support regional and global adoption of programs and implementation of new technology and best practices

Configure and implement solutions for account-specific needs while ensuring seamless integration with existing systems

Analyze data, identify opportunities, and implement action plans for continuous improvement for assigned accounts

Perform annual optimization reviews and lead optimization programs for enhanced system efficiency

Ensure data quality standards and remediation while developing Statement of Requirements through Corrigo Governance

Account Support and Management:

Support account and client meetings (weekly, monthly, quarterly) with technical expertise and system insights

Provide exceptional customer support while collaborating effectively with the team in client-facing environments

Assist with user access management while ensuring accounts maintain proper controls and security standards

Manage JLL Corrigo work order process and systems with associated data platform for performance management

Serve as point of contact to account teams for specific CMMS systems-related questions, support issues, and requirements

Address requests and escalations within account SLA while coordinating with JBS teams as appropriate

Regularly review system workflow to satisfy new and existing business needs within existing system capabilities

Training and Documentation:

Provide new user training, advanced user training, and new feature training to account and client staff as required

Develop and maintain system and user process documentation including client or account-specific documentation

Configure, document, and deploy solutions while maintaining comprehensive training materials for optimal user adoption

Create user guides and best practice documentation for improved system utilization and efficiency

Reporting and Analytics:

Produce monthly, quarterly, annual, and ad-hoc account reporting including work order activity and scheduled maintenance

Generate service level compliance reports, labor reporting, project reporting, incident reporting, and training analytics

Maximize Corrigo capability for performance management and reporting excellence while providing actionable insights

Develop data visualization and dashboard reporting to support client decision-making and operational optimization

Client Relations and Collaboration:

Maintain strong client-facing presence while providing exceptional customer service and technical support

Collaborate effectively with internal teams and external stakeholders to ensure seamless service delivery

Build and maintain positive relationships with client staff while serving as trusted technical advisor

Participate in client strategic planning sessions and provide technical insights for system improvements

Required Qualifications:


Must work onsite at client location in Oakland, California - this is not a remote position

Technical Experience: 1-3 years experience managing CMMS/work order applications, Performance Management, Data and Analytics

Strong technical and analytical skills with demonstrated process orientation and data-driven skill sets

Expert technology and systems proficiency, highly proficient in MS Office (specifically Excel, Word, and PowerPoint)

Experience with Corrigo platform administration and optimization preferred

Professional Skills: Strong written, verbal, and people skills for effective stakeholder communication

Superior customer service skills and orientation for exceptional client support

Ability to plan and manage work priorities appropriately in fast-paced environment

Strong organizational skills and collaborative style for effective teamwork

Demonstrated ability to provide customer support in client-facing environments

Preferred Qualifications:

Undergraduate degree or equivalent experience

Background in digital operations and business process improvement

Knowledge of facility management systems and work order processes

Understanding of data quality standards and remediation processes

Experience with data visualization tools and dashboard development

Previous experience working in onsite client environments

Key Competencies:

Corrigo Platform Management: Ability to effectively administer and optimize Corrigo CMMS system

Customer Support Excellence: Proven track record of providing exceptional client-facing support

Team Collaboration: Strong collaborative skills for working with diverse internal and external teams

Technical Problem-Solving: Capability to analyze complex technical issues and implement effective solutions

Communication Skills: Ability to translate technical concepts for non-technical stakeholders

Location: Onsite - Oakland, California (Client Headquarters)

This position does not provide be authorized to work in the United States without employer sponsorship.

Estimated compensation for this position:

70,000.00 - 90,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -Oakland, CA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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