Overview
On Site
Hybrid
Full Time
Skills
Life Insurance
Information Systems
IT Management
Project Development
Technical Support
Scheduling
Organizational Change Management
Policies and Procedures
Customer Service
Systems Analysis
Reporting
Documentation
Testing
Problem Management
Problem Solving
Training
Help Desk
Remote Access
VDI
Citrix
NetScaler
Provisioning
Servers
Microsoft Windows Server
Cloud Computing
Computer Networking
Active Directory
Policy Administration
Microsoft Azure
Web Portals
Citrix Cloud
Authorization
Authentication
Microsoft SQL Server
Microsoft IIS
Management
Storage
Windows PowerShell
Scripting
Project Management
Leadership
Communication
ITIL
Disaster Recovery
SAP BASIS
Trading
Finance
Collaboration
Teamwork
Financial Services
Security Clearance
IT Architecture
Enterprise Services
DTCC
Job Details
Are you ready to explore a world of possibilities?
Join our DTCC family, and you'll grow your expertise and become the best version of you. As you embark on a new journey, you'll be supported and surrounded by other experts as you learn new skills, advance your career, and see the impact of your efforts every day.
Pay and Benefits:
The impact you will have in this role:
The Lead Infrastructure Services Engineer will be responsible for providing third level support for the end user Virtual Desktops. The Engineer will need to assist with the implementation of information systems that support the enterprise infrastructure. The Lead Infrastructure Services Engineer should have hands-on experience providing technical consultation to the business unit, IT management and staff members. The Engineer should be able to operate at the highest technical level, in all phases of the project development cycle.
Your Primary Responsibilities:
**NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Qualifications:
Talents Needed For Success:
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About Us
DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.
Learn more about Clearance and Settlement by clicking here .
About the Team
IT Architecture and Enterprise Services are responsible for enabling digital transformation of DTCC. The group manages complexity of the technology landscape within DTCC and enhances agility, robustness and security of the technology footprint. It does so by serving as the focal point for all technology architectural activities in the organization as well as engineering a portfolio of foundational technology assets to enable our digital transformation.
Join our DTCC family, and you'll grow your expertise and become the best version of you. As you embark on a new journey, you'll be supported and surrounded by other experts as you learn new skills, advance your career, and see the impact of your efforts every day.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Retirement benefits
- Paid Time Off and other leave of absence
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)
The impact you will have in this role:
The Lead Infrastructure Services Engineer will be responsible for providing third level support for the end user Virtual Desktops. The Engineer will need to assist with the implementation of information systems that support the enterprise infrastructure. The Lead Infrastructure Services Engineer should have hands-on experience providing technical consultation to the business unit, IT management and staff members. The Engineer should be able to operate at the highest technical level, in all phases of the project development cycle.
Your Primary Responsibilities:
- Serves as a third level technical support Engineer for day-to-day activities, analysis, fix and is responsible for the integrity and reliability of the VDI environments.
- Responsible for supporting the implementation of new systems, upgrades, and modifications. Will also participate in planning, testing, coordinating, and scheduling. Will ensure that organizational change and defined security procedures for all assigned systems are implemented in accordance with client policies and procedures.
- Minimizes client service interruptions through early identification and resolution of problems. Analyzes monitoring and maintenance data and implements changes as required to achieve optimum performance. Makes and implements recommendations for resources required to maintain and/or expand service levels.
- Deploy, Configure, and Maintain iGel OS platform and support endpoint management with automated processes for installation of updates and configuration.
- Performs routine system analysis, develops reporting metrics, performs proactive and predictive analysis, documentation, testing, implementation, and on-going support. Responsible for problem management activities, providing tier-three support for incident and problem resolution.
- Extensive interfacing, teamwork, and coordination of efforts with vendors and other groups in the company
- Provides training to Help Desk team members, Operations staff and Level 1-2 Engineers, as needed
- Must be flexible and be available to provide off-hours support when required and be a part of a 24/7 On-Call rotation
- Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; advances appropriately
**NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Qualifications:
- Minimum of 5 years of related experience
- Bachelor's degree preferred or equivalent experience
Talents Needed For Success:
- Minimum of 5 years' experience in Desktop and Remote Access Technologies including VDI and Citrix Cloud
- Domain Expert with demonstrated ability in the following Citrix technologies: CVAD (Citrix Virtual Applications and Desktops), NetScaler, Provisioning Services, Machine Creation Services, Cloud Services and Storefront servers.
- 5 + Years' experience with Microsoft Windows Server and Workstation technologies
- Solid grasp of Microsoft Azure Cloud Services, Infrastructure services such as Networking, Print and File Services, Storage Services, Security Services and Active Directory Policy management.
- Azure Portal
- Citrix Cloud
- Strong knowledge of IGEL platform:
- OS Base Build & Configuration
- Authorization & Authentication
- Support and Management of the endpoint devices including maintenance
- Knowledge of SysTrack monitoring tools, Microsoft SQL Server, and IIS.
- Solid background in Ivanti formerly known as AppSense Management Suite and Storage Area Networks
- Knowledge of PowerShell scripting
- Solid project management and leadership skills
- Self-starter, independent worker, and teammate
- Good written and verbal communication skills
- Working knowledge of the ITIL framework
- Knowledge and expertise in disaster recovery procedures
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About Us
DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.
Learn more about Clearance and Settlement by clicking here .
About the Team
IT Architecture and Enterprise Services are responsible for enabling digital transformation of DTCC. The group manages complexity of the technology landscape within DTCC and enhances agility, robustness and security of the technology footprint. It does so by serving as the focal point for all technology architectural activities in the organization as well as engineering a portfolio of foundational technology assets to enable our digital transformation.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.