IT Support/Branch Support Specialists

Washington, DC, US • Posted 20 hours ago • Updated 20 hours ago

Contract W2

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Windows
Hardware
Troubleshoot
Microsoft

Summary

Job Title: IT Support/Branch Support Specialists

Work Location : Los Angeles, CA/Washington DC & Baltimore (Onsite)

Contract duration: 12+ months Contract

(Looking for local)

Job Description

The Branch Support Specialist provides on-site and remote technical support to end users at branch locations. This role delivers frontline hardware and software support, handles escalations from the helpdesk, supports local IT projects, and collaborates with Network and Escalation teams to resolve complex technical issues.

Key Responsibilities:

Provide on-site and remote support for hardware, software, OS, drivers, firmware, and applications
Install, troubleshoot, repair, and maintain applications and infrastructure
Handle escalations for in-house, third-party, and market data applications
Support work-from-home setups (firm-issued or personal devices with VM access)
Record and manage incidents and requests in the ticketing system
Create and maintain technical documentation
Collaborate with local and global IT teams across multiple platforms
Follow and enforce client IT policies and procedures
Participate in on-call rotation for after-hours and weekend support
Proactively communicate issues, trends, and delays to management
Stay current with technology and participate in training programs

Required Qualifications:

Bachelor’s degree or equivalent experience (3 years of relevant experience in lieu of education)
Experience in IT support; Financial Services/Brokerage experience preferred
Strong troubleshooting, multitasking, and organizational skills
Experience with Microsoft Office and general office computing tools
Excellent communication and customer service skills
Ability to support multiple buildings within a metro campus (if assigned)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: mategr
Position Id: ans-bndbvfd
Posted 20 hours ago

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IT Support/Branch Support Specialists

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Job Details

Skills

Summary

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