Senior Digital Product Manager / Product Owner Telecom Customer Solutions Portal (CSP)

Senior Digital Product Manager / Product Owner Telecom Customer Solutions Portal (CSP)
Location: Stanford, CA 94305 (Onsite from Day One)
Duration: 12 Months (Extendable)

Job Summary

We are seeking an experienced Senior Digital Product Manager / Product Owner to lead the evolution of a Telecom Customer Solutions Portal (CSP). This role blends Product Management and Product Ownership, driving customer-centric digital experiences through strong backlog ownership, market research, stakeholder collaboration, and agile delivery execution.

The ideal candidate brings deep experience working with Jira, Figma, agile delivery teams, and customer-facing digital platforms, with the ability to translate business strategy into high-impact product features.

Key Responsibilities

• Own and prioritize the product and delivery backlog, ensuring alignment with business objectives

• Define, refine, and manage user stories from intake through acceptance

• Partner with Product Managers, UX, Engineering, and Stakeholders to shape product strategy

• Conduct market research and analyze customer insights to identify trends and opportunities

• Communicate product vision, roadmap, capacity, risks, and dependencies to leadership

• Participate in Agile ceremonies including sprint planning, refinement, stand-ups, and quarterly planning

• Sign off on completed features and communicate trade-offs and release impacts

• Create release communications and lead product demos

• Identify continuous improvement opportunities across product and delivery processes

Required Skills & Experience (Must Have)

• 10+ years overall experience in Digital Product Management / Product Ownership

• 4+ years as a Digital Product Manager

• 4+ years hands-on experience using Jira, Figma, and Agile delivery tools

• Strong experience owning customer-facing digital portals or platforms

• Proven ability to translate stakeholder requirements into actionable user stories

• Strong understanding of Agile / Scrum methodologies

• Excellent communication, presentation, and stakeholder management skills

• Experience using data, analytics, and customer feedback to guide decisions

Core Competencies

• Product vision and roadmap development

• Backlog management and prioritization

• Market research and trend analysis

• UX and design collaboration

• Risk and dependency management

• Cross-functional leadership and facilitation

• Telecom or large-scale enterprise digital platforms (preferred)