Support Engineer

Collegeville, PA, US • Posted 4 hours ago • Updated 2 hours ago

Contract W2

On-site

Fitment

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Lab support
OSI model

Summary

Greetings from the conch technologies

Job Title: Lab IT Support Engineer

Location: Collegeville, PA ( Onsite 5 days a week )

Duration: 12+ months w2

JD:

Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity, network issues, and laboratory software issues Background with End-user Computing or Desktop Support skills essential. Break Fix consists of 80 of a Lab Engineers workload Understanding of Networking concepts, such as network topography, VLANSs, Static Dynamic IPs, Subnetting, ITOT Networks, and basic understanding of firewalls.

Candidate should be familiar with the OSI model and how to troubleshoot different network layers Knowledge and understanding of Active Directory requiredD2D and or project support AGILE ways of working necessary Background with computer security Previous experience with validated systems (GxP) a plus Implement the validated client data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within RD (GxP and non-GxP)Support for scientists in incident management, user support and coaching, access management Testing and validation of computer software (complete tests in different environments, writing technical documentation)Familiar with ticketing systems such as ServiceNow Microsoft Excel skills a plusIn-depth knowledge in Microsoft OS including iOS and Linux a plus

Assist in maintaining existing computer infrastructure of 8000 PCs globally Image Onboard new computers into the domain and onto the network Secure and protect new and existing hardware Consult with the scientist as they require assistance with their equipment Troubleshoot and implement data flows for scientific instruments

Thank you & Regards

V S Durga Prasad | Sr. IT Recruiter

E: | Desk Ph:

Conch Technologies Inc |

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10125234
Position Id: 2026-11836
Posted 4 hours ago

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Support Engineer

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