The Financial Crimes Business Analyst is a critical role focusing on improving USPB and Wealth operational efficiency and effectiveness by analyzing data, identifying areas for improvement, and recommending solutions. They bridge the gap between business needs and operational processes, often working with various departments to streamline workflows, boost productivity, improve customer experience and risk management. This individual will be responsible for identifying and assessing opportunities to improve operational processes, technology and data management. They will rely heavily on their strategic thinking and logical problem-solving skills, as well as ability to influence cross-functional stakeholders to be successful in this role. This individual will report into the USPBW Financial Crimes Transformation team and directly support the Governance Transformation workstream.
Responsibilities: - Analyze end-to-end KYC processes, modernization initiatives, and technology delivery to identify inefficiencies, gaps, and opportunities for improvement.
- Support the development and refinement of governance procedures, standards, and documentation aligned to KYC transformation and oversight requirements.
- Prepare accurate, executive-ready reports, dashboards, and materials for governance forums, senior leadership, audit, and regulatory stakeholders.
- Proactively identify and drive resolution of issues and risks, including those outside established projects, escalating where appropriate through governance channels.
- Reconcile program data across KYC modernization, control remediation, and technology initiatives to ensure accuracy, consistency, and a single source of truth for governance reporting.
- Perform data analysis to identify trends, emerging risks, and interdependencies, and to support business needs.
- Develop data-driven recommendations to streamline workflows, improve operational efficiency, and support transformation objectives.
- Maintain and manage RAID logs across modernization including tracking mitigation actions, dependencies, and escalations.
- Define, track, and analyze key performance indicators (KPIs) to measure delivery progress, risk reduction, and the effectiveness of implemented changes.
Qualifications: - 6-10 years relevant business analyst experience
- KYC experience preferred
- Project/Program management experience required
- Excellent communication skills, business acumen, and technical expertise
Education: - Bachelor's/University degree, Master's degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group: Operations - Services
Job Family: Business KYC
Time Type: Full time
Primary Location: Jacksonville Florida United States
Primary Location Full Time Salary Range: $103,920.00 - $155,880.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date: Jan 20, 2026
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