End User Services Technician

Description
The End User Services Technician serves as the secondary IT End User Services Support technician for the Groveport, Ohio location. This individual's primary responsibility is the ownership of tier-two through tier-three level troubleshooting of the environment and the forward-looking strategy and architecture of the desktop environment of tomorrow. This individual will focus on the maintenance and support of our back office and warehouse and floor computing environments, development and delivery of superior customer service initiatives. The individual will also provide support of the server and storage and network environment.
Primary Duties & Responsibilities:
List the main tasks
Provide on-site support for at least 200 End-users in a rapidly growing environment
Provide level 2 & 3 face to face support for issues that include Network Connectivity, Office 365, Microsoft Teams, Lenovo Hardware, Zebra RF devices, A/V Setups, etc.
Responsible for working and logging all support-related tickets into our IT instance of ServiceNow
Work directly with Warehouse workers, Line Workers, Guests and Corporate and IT personnel daily
Assist with the management of all IT assets
Work on project/task-based work annually
Continually work on updating and providing new documentation as needed
Uphold and enforce company IT policies, securities and best practices
Flexible schedule (including nights, weekends and some holidays)
Working Relationships/Key Stakeholders:
Executive Director, IT End User Services
Executive Director, IT Infrastructure & Engineering
Director, Network Engineering & Operations
Vice President, IT, Infrastructure, Operations & Security
Qualifications & Competencies:
List required or desired education; competencies; experiences; soft and hard skills
5+ years of industry experience including but not limited to desktop engineering experiences, analyzing, designing, building and deploying desktop solutions into a warehouse environment
5+ years of customer service experience troubleshooting end-user technology in a fast-paced environment
Warehouse environment experience a plus
Strong documentation and training skills
Use of Windows (Windows 10, Windows 11, Server) including but not limited to minor and general Windows service administration, system reboots
Proficient in leveraging Microsoft Intune to manage both Computers and Mobile Devices
Experience with leveraging ServiceNow to document IT based requests
Experience with some minor networking support functions, (i.e., cabling and patching of switch ports)
Experience with some Cloud administration and Office 365 is required for this role.
Exceptional interpersonal skills and customer service skills, with a focus on rapport-building, listening and questioning skills
Excellent verbal and written communication skills
Strong organization skills including follow-through/ups
Skills
Windows OS, Office 365, mobile devices, printers, Audio-Visual, Zebra printers, RF scanners
Top Skills Details
Windows OS, Office 365,mobile devices, printers ,Audio-Visual
Additional Skills & Qualifications
Candidates must have strong communication and customer service skills.
Experience Level
Expert Level
Job Type & Location
This is a Contract position based out of Groveport, OH.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Groveport,OH.
Application Deadline
This position is anticipated to close on Jan 28, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.