Sr. Technology Support Technician

Description

Our client is seeking an experienced On-Site IT Support Specialist to serve as the primary technical resource in the Toronto office. This role is ideal for a hands-on professional passionate about delivering best-in-class support and maintaining local infrastructure. As a key member of the IT team, you will ensure seamless operations for creative, technical, and operational teams by bridging frontline support and enterprise IT strategy.
In this role, you will be responsible for providing deskside support, managing local network components, and partnering with global teams to maintain and improve IT systems. Your expertise will help drive efficiency, reliability, and a positive user experience across the organization.

What You'll Do

• Technical & End-User Support: Act as the primary on-site IT presence, delivering professional, customer-focused support for hardware, software, and collaboration tools (MacOS, Windows, and mobile devices). Troubleshoot and resolve complex issues to ensure seamless operations.
• Onboarding & Setup: Manage the full employee lifecycle, including new hire onboarding, deskside setups, imaging, configurations, and offboarding processes.
• AV & Event Support: Provide hands-on audio/visual and meeting support for company events and all-hands sessions, including setup, testing, and live troubleshooting.
• Infrastructure Maintenance: Maintain and troubleshoot network components such as IDF closets, switches, routers, VLANs, and cabling. Collaborate with global teams for upgrades, replacements, and escalations.
• Service Management: Log, update, and manage support requests in ServiceNow. Uphold ITIL-aligned service delivery standards and drive process improvements for operational excellence.
• Collaboration & Communication: Build strong relationships with local business teams and global IT groups. Communicate technical issues, escalations, and project updates clearly and proactively.

Qualifications

• Experience: 5+ years in desktop/end-user support within a global enterprise environment.
• Technical Skills: Strong knowledge of MacOS, Windows, Office 365, JAMF, and endpoint management tools.
• Tools & Platforms: Familiarity with Okta, Google Workspace, Box, Zoom, Slack.
• Networking: Intermediate skills in switches, routers, VLANs, and cabling.
• Process Knowledge: Experience with ITIL processes, ServiceNow, and Jira.

Preferred Qualifications

• Technical certifications such as A+, Network+, or ITIL (not required but a plus).

Job Type & Location
This is a Contract to Hire position based out of Toronto, ON.
Pay and Benefits
The pay range for this position is $58.00 - $73.00/hr.
Workplace Type
This is a fully onsite position in Toronto,ON.

propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous acclrons la transformation de nos clients. Notre comptence en stratgie, conception, excution et oprations libre la valeur de l'entreprise par un ventail de solutions. Nous sommes une quipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amrique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacits full-stack et notre rythme. Nous sommes des penseurs stratgiques, des collaborateurs pratiques qui aident les clients exploiter le changement et matriser le dynamisme de la technologie. Nous btissons le futur en livrant les rsultats et en crant un impact positif dans nos communauts mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d'Allegis Group. Dcouvrez d'autres informations TEKsystems.com.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.