Senior Software Support Engineer (Critical Production Systems (MWM & MDMS)

Job title: Senior Software Support Engineer (Critical Production Systems (MWM & MDMS RUNS 24x7x365)

Location: Austin, TX (Hybrid)

Duration: 06+ Months Contract

Client: Austin Energy

Due date: 01/21/2026

Rate: $75/hr on C2C

Normal Work Hours: M-F between 06:00AM-06:00PM

February 2026 through September 30, 2026 (May be extended into FY27)

Normal Work Hours. M-F between 06:00AM-06:00PM

Critical Production Systems (MWM & MDMS RUNS 24x7x365) Hours could be performed between 5:00AM-01:00AM  (Monday-Sunday) OR until environment is restored.

Work Description: This resource will primarily support Mobile Workforce Management system but also back up the Meter Data Management System, as needed. The position manages and supports focused technology. Using comprehensive knowledge and competency, this position performs duties to support the running of batches, troubleshooting, making customer requested changes, writing reports, supporting training, patching and upgrading, and overall health of the system.

Required Skills:

8 Years of Experience with business customer support of critical systems (applications).

8 Years of Experience with Oracle Database/PL/SQL experience and setting up system connections

8 Years of Experience with upgrading, maintaining, troubleshooting, and administering a Mobile Workforce Management (MWM), Meter Data Management System (MDMS), or similar complex-enterprise application system that includes large volumes of data and complex interfaces including job scheduling and disaster recovery plans (SDLC – DEV, TEST, and PROD)

8 Years of Experience with UNIX navigation, AIX/LINUX (specifically Red Hat & SUSE) along with understanding and writing shell scripting such as KornShell (ksh) Scripting.

8 Years of Experience evaluating system performance and health checks by implementing tuning improvements and performing system sizing estimates

Requires working non-traditional work hours including overnight and weekends.

Preferred Skills:

2 Years of Knowledge and understanding of technology stacks, and the impacts there within.

3 Years of Experience with Oracle Mobile Workforce Management system (MWM) – Knowledge and understanding of MWM

3 Years of Experience with Landis+Gyr Meter Data Management System (MDMS) - Knowledge and understanding of MDMS.

3 Years of Effective time management, multi-tasking, self-sufficiency/proactive nature, disciplined and process oriented, effective/lean work habits, teamwork. Self-starter with effective time management and synergy with the ability to handle multiple complex priorities or tasks at once.

3 Years of Experience documenting and communicating IT processes and procedures to multiple audience levels and across multiple platforms.

3 Years of Implements application security procedures and ensure compliance of all security policies, procedures and standards. Building key stores and updating in Java.

3 Years of Experience with reports development in complex applications.

3 Years of Experience with WebLogic 12.2 for server maintenance.

5 Years of Experience with Java, Groovy, JavaScript, and Python.

5 Years of Experience with developing and supporting application programming interfaces, including Error Handling processes.

5 Years of Experience managing enterprise applications using Java/Web Services under limited supervision with considerable latitude for the use of initiative and independent judgment.

5 Years of Effective interpersonal and communication skills