I. DESCRIPTION OF SERVICES
Texas Department of Family and Protective Services requires the services of 2 Applications Architect 3,
hereafter referred to as Candidate(s), who meets the general qualifications of Applications Architect 3,
Applications/Software Development and the specifications outlined in this document for the Texas
Department of Family and Protective Services.
The ServiceNow Architect is responsible for ServiceNow Design, Configuration, Customization, and
Implementation at DFPS following established industry standards and best practices. This role is also
responsible for the following:
Takes responsibility for overall architecture, design, implementation, and integrity of the
ServiceNow platforms
As a senior technical member of the team, deliver hands-on configuration, development and
integration services and serve in a quality assurance capacity for all project deliverables
Experienced in Service Now implementations which span ITIL, ITSM and security/regulatory
disciplines. Implementation experience of Strategic and Project Portfolio management (SPM &
PPM).
Provide High Level Design and specifications for ServiceNow implementation
Design and implementation:
o Various application modules in ServiceNow
o Integrations between ServiceNow and other 3rd party enterprise applications e.g. Azure
Active Directory etc
o Configuration of ServiceNow to automate internal ITIL/ITSM processes
o User Provisioning process that integrates with internal and external systems
o ServiceNow security architecture
Provide directions and architecture to integrate with application in place that are custom built
and COTS and SaaS products
Participate in process flow analysis and process redesign working with the Project Manager
Work with business office to enhance the business process with ServiceNow work process and
tools
Understand how different ServiceNow modules interact to ensure that configuration done in
one area is not negatively impacting other areas
Understand the ServiceNow table structures and data model
Have done Customization of ServiceNow configurations, including custom scripts
Experience working with remote teams
Share best practices and be consultative throughout the technical design of the project
II. CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements
(skills/experience) will be displayed to customers but may not be chosen for this
opportunity.
Years Required/Preferred Experience
8 Required Hands-on ServiceNow configuration, development, and
integration experience
5 Required SPM/PPM module implementation experience
5 Required
Expert knowledge in most of ServiceNow ITBM, DevOps,
SecOps, ITOM, ITAM, IRM, ITSM, and Change Management
Practices
5 Required
Working knowledge of ServiceNow User Provisioning,
Incident, Problem, Change, Asset, CMDB, Service Catalog,
Email modules, etc
5 Required
Architected and implemented Integrations inbound/outbound
with ServiceNow using Azure AD, Trusted Sources for SSO,
Mid server, web services REST/SOAP, email and other
relevant
3 Required
Excellent communication skills verbally and in writing used
when leading ServiceNow implementation activities,
presenting to leadership, and training less experienced staff
7 Preferred Industry and project experience with ServiceNow
5 Preferred ServiceNow System Administrator and/or and
Implementation Specialist certification
5 Preferred Technical Documentation including Technical Design,
Implementation, and Configuration Plans
5 Preferred
Experience implementing the Core Process Areas: User
provisioning, Incident, Problem, Change, Service Catalog,
Request, and CMDB
3 Preferred Some technical knowledge is highly desirable in
programming e.g. Java, Javascript, SQL, etc.
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