Senior Programmer Analyst

The Senior Programmer Analyst will serve as a technical project facilitator and analyst for the Application Development Team, combining agile delivery support with technical and business analysis. This role will enable the team to manage modernization efforts for legacy .NET applications, advance low-code/no-code solutions (Power Apps), and address a growing ServiceNow backlog. Acting as a bridge between development resources, business stakeholders, and project management, this position will ensure timely delivery of high-priority initiatives through structured requirements gathering, backlog refinement, and coordination of technical design activities.

Responsibilities include, but are not limited to:

• Manage technical projects to completion by developing specific, measurable, and achievable project plans.
• Document process, policy, and procedures ensuring that all technical artifacts are stored in their proper repository and updated as needed.
• Professionally coordinate and communicate with cross-functional teams, including developers, designers, and quality assurance specialists.
• Provide clear status updates to leadership and proactively identify risks and dependencies.
• Provide expert technical guidance and strategic counsel on ServiceNow and other initiatives to ensure alignment with best practices and organizational objectives.
• Ability to work in a fast-changing environment, adjusting priorities as the projects and business needs evolve.
• May perform other essential job functions.

Bachelor's degree in Computer Science or related field and three (3) years of related experience demonstrating the job tasks illustrated or equivalent combination of education and experience.

• Strong management skills in critical modernization initiatives, while also supporting ongoing application maintenance.
• Project management related certifications or professional experience in project management, software development, and/or ServiceNow.
• Strong technical expertise in ServiceNow, SQL Server, GitHub, and .NET.

Employment is contingent upon successful completion of background check(s), to include criminal, credit, Criminal Justice Information System (CJIS) fingerprinting, and DMV checks.