Position Summary...Please note: This job is available in Bentonville, AR and Sunnyvale, CA location only and no current or future sponsorship is available.
What you'll do...We are seeking a Change Management Architect to lead the design and modernization of our enterprise change management ecosystem. This role sits at the intersection of functional change governance, technology architecture, and Walmart's global operations, combining deep domain expertise in change processes with hands-on experience in automation, integration, and AI-driven insights.
The successful candidate will be responsible for the Change Global process and target architecture to maintain how changes are initiated, assessed, approved, and deployed across diverse platforms-driving consistency, reliability, and agility across the enterprise. Designing, implementing, and maintaining a robust change management framework that supports business growth, improves operational efficiency, and enhances employee engagement will be a core responsibility of this role.We are looking a highly skilled and experienced Global Process Owner for Change Management to lead the development and implementation of a global change management process that ensures seamless integration of new initiatives, projects, and technologies across Walmart's global operations. The successful candidate will be responsible for designing, implementing, and maintaining a robust change management framework that supports business growth, improves operational efficiency, and enhances employee engagement.
Key Responsibilities
Architecture & Strateg
y - Develop and maintain a global change management process that aligns with Walmart's business objectives and strategic initiatives.
- Define the end-to-end architecture for Change -integrating ITSM (e.g., ServiceNow) and other cross functional systems.
- Embed policy and compliance validation into the change lifecycle through API and event-driven automation.
- Ensure data quality and traceability across the full CRQ lifecycle-from creation through post-change review.
- Collaborate with cross-functional teams, including IT, Operations, and HR, to identify and prioritize changes that require management.
- Develop and maintain a change management framework that includes processes, procedures, and metrics to measure effectiveness.
- Provide training and coaching to employees on change management best practices and tools.
- Identify and mitigate risks associated with changes, and develop contingency plans as needed.
- Stay up-to-date with industry trends and best practices in change management, and apply this knowledge to continuously improve Walmart's change management process.
You will be successful if you can drive..
- End-to-End Process Oversight:
- Accountable for the entire Change Management lifecycle, from initiation through execution to monitoring and improvement.
- Cross-Functional Collaboration:
- Facilitating collaboration among different departments and regions to ensure seamless and efficient Change Management process execution.
- Technical Leadership:
- Serve as the technical and functional bridge between ITSM, engineering, and operations teams.
- Performance Monitoring:
- Utilizing key performance indicators (KPIs) to monitor and evaluate the effectiveness and efficiency of the assigned processes.
- Strategic Alignment:
- Aligning process objectives with overall business strategy to ensure that processes contribute directly to GT organizational goals.
- Continuous Improvement:
Leading initiatives to enhance processes continually, leveraging best practices, emerging technologies, and industry benchmarks including automation, artificial intelligence, machine learning and Agentic AI.Requirements
- Master's degree in Operations, Business Administration with emphasis in Operations, or a related field.
- Minimum 5 years of experience in SDLC Change Management, Operations, or a related field.
- Proven track record of successfully leading change management initiatives in a large, complex organization.
- Strong understanding of change management principles, methodologies, and best practices.
- Excellent communication, collaboration, and project management skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and problem-solving skills.
- Experience with change management tools and software, such as Prosci, ADKAR, or similar.
- Fluency in English; additional languages a plus.
Preferred Qualifications
- Doctorate or Master's degree in Operations Management, Business Administration with emphasis in Operations, or a related field.
- Certification in change management (ITIL, ITSM, etc.) and/or enterprise architecture framework
- Experience in a retail or consumer goods industry.
- Knowledge of Walmart's business operations and processes.
About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That's what we do at Walmart Global Tech. Were a team of software engineers, data scientists, cybersecurity experts and service professionals within the worlds leading retailer who make an epic impact and are at the forefront of the next retail disruption.
People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Equal Opportunity Employer Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas and opinions while being welcoming of all people .The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $169,000.00 - $338,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 6 years' experience in software engineering or related area.
Option 2: 8 years' experience in software engineering or related area.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 4 years' experience in software engineering or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...1345 Crossman Ave, Sunnyvale, CA 94089-1114, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
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